IT Support Specialist I

Job Summary

As an IT Support Specialist I, you’ll be the go-to technical expert for helping clients solve hardware, software, and networking issues. You’ll install and configure systems, troubleshoot problems, and provide hands-on support both on-site and remotely. In this role, you’ll work directly with clients to ensure their technology runs smoothly, while building your skills in IT systems, troubleshooting, and customer service.

Essential Requirements

• Minimum of five (5) years of hands-on experience as a Technical Support Engineer or in a similar technical support role.
• In-depth knowledge of business software and hardware systems, with strong troubleshooting capabilities.
• Knowledge of web services, APIs, and IP-based protocols.
• Experience with scripting languages such as Perl or Shell.
• Solid understanding of computer hardware and networking systems.
• Demonstrated ability to troubleshoot complex hardware and software issues.
• Strong critical thinking and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to collaborate effectively.
• Effective time management skills.

Benefits/Compensation

• The salary range is $70k-$85k.
• Sciton provides an opportunity to participate in equity/stock incentive programs, a profit-sharing bonus, and a comprehensive benefits package, including 401K with matching.
• Full-Time Position
• LOCATION: Palo Alto (HQ)