IT Support Specialist I

About the role

The IT Support Specialist at North Park University provides Tier 1 support for all campus technology systems and platforms, including deployment, maintenance, troubleshooting, and repair of computers, phones, AV room equipment, and related software and systems. This role may also include basic network troubleshooting and repair.

Responsibilities

• Create and respond to IT Service Desk support tickets
• Provide walk-in and telephone technical support as needed
• Provide Tier 1 support for all campus technology systems and platforms
• Install, maintain, and troubleshoot campus computers, computer software, phones, printers, networking, and related software and systems
• Avoids assist students, faculty, and staff with basic connection and operation of computer equipment and software
• Troubleshoot and resolve issues with AV room equipment
• Help manage and work alongside student technicians as needed
• Document work in a thorough and coherent manner
• Maintain and increase knowledge in subject areas through online resources, vendor tech support, and training opportunities when available

Requirements

• Bachelor's Degree preferred
• Proficient with current Microsoft Windows operating systems and Microsoft Office applications
• Experience with current Mac OS operating systems
• Experience with a variety of desktop software applications
• Developed troubleshooting skills and ability to analyze new issues
• Ability to prioritize and keep track of multiple open issues while following them through to resolution in a timely manner
• Ability and interest in learning new things "on the job" without formal training
• Personal commitment to North Park's mission of Christian higher education

Desirable Qualifications

• Experience with network configuration and troubleshooting
• Experience with Microsoft Teams and OneDrive
• Experience with AV equipment

Pay

$45,000-$50,000 per year

Schedule

This position is fully onsite and does not include remote work days.