IT Support Specialist I
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content.
We need to parse the job description.
Key parts:
- Job Description: The Information Technology department is seeking an IT Support Specialist I to join our Service Desk team located at the Nevada National Security Site (NNSS). This is intro prose.
- Responsibilities: list of duties.
- Qualifications: includes Associates degree, computer skills, experience, customer service, communication, multi-task, location, work schedule, etc.
- There's also a section about security clearance, background checks, etc. Those are qualifications/requirements.
- Benefits: described later: MSTS offers full-time employees highly competitive salaries and benefits packages including medical, dental, and vision; both a pension and a 401k; paid time off and 96 hours of paid holidays; relocation (if located more than 75 miles from work location); tuition assistance and reimbursement; and more.
- Pay: Hourly range for this position is: $19.93 - $29.90. Starting salary is determined based on the position market value, the individual candidate education and experience and internal equity.
- Schedule: Work schedule for this position will be 4/10’s, Monday – Thursday (subject to change). Personnel may be requested by leadership to work in excess of 40 hours per week due to projects, activities, and emergences; critical operational demands may occasionally require off-shift work.
- About Us: description of MSTS.
We need sections: About the role (maybe intro?), Responsibilities, Qualifications, Skills, Benefits, Pay, Schedule. Also maybe "About Us" could be "About the role"? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have About the role (intro), Responsibilities, Qualifications, Skills, Benefits, Pay, Schedule. Possibly also Requirements but we can combine with Qualifications.
We must not repeat the job title as heading. So no heading for IT Support Specialist I.
We must not include Job ID etc.
We must preserve all substantive info, not invent or summarize away detail. So we need to include all details from the posting.
We need to use - for any list of duties/requirements/benefits, and
for prose.
We need to remove boilerplate: EEO, equal-opportunity, scam-warning, duplicated lines, application instructions. The posting includes "MSTS is an Equal Opportunity Employer..." and "MSTS is a background screening, drug-free workplace." That's boilerplate; we should remove.
Also remove "Pre-placement physical examination..." etc? That is substantive (requirements). It's about drug screen, background checks, security clearance. That's part of qualifications/requirements. We should keep.
We need to ensure we don't create sections with placeholder text like "commensurate with experience". Not present.
We need to include Pay and Schedule sections only if posting actually states them. Yes.
We need to include Benefits section only if posting actually states them. Yes.
We need to include Skills section? The posting mentions skills: customer service, communication, multi-task, etc. Could be under Qualifications or Skills. We could create a Skills section for those soft skills. But we must not create thin sections. Better to combine skills into Qualifications or maybe have a Skills section if we have enough content. Let's see: The posting includes: "Must possess excellent customer service skills. Ability to interface with all levels of personnel in a professional, effective manner. Good oral and written communication skills. Ability to multi-task and maintain organization in a fast-paced, changing environment." Those are skills. Could be a Skills section.
But we also have technical skills: Windows OS, Active Directory, MS Office, etc. Those could be under Qualifications.
We could have Qualifications (education, experience, technical requirements) and Skills (soft skills). That seems reasonable.
We also have About the role: intro paragraph.
Responsibilities: list.
We need to ensure we don't duplicate content.
Let's extract sections:
**About the role** (intro):
"The Information Technology department is seeking an IT Support Specialist I to join our Service Desk team located at the Nevada National Security Site (NNSS)."
Maybe also include a bit about the team? That's it.
**Responsibilities**:
- Responsible for end-user desktop and service desk support.
- Support includes, but are not limited to, the installation, operation, maintenance, troubleshooting, repairing of equipment hardware, peripherals, including printers, scanners, and multifunction devices and software commercial-off-the-shelf (COTS) and in-house applications throughout the Mission Support and Test Services (MSTS) organization.
- Specialty support may be required of Active Directory (AD), AD Group Policy Objects, Windows 7/10, Mac Operating Systems, Microsoft Office Suite, advanced support and setup of Microsoft Outlook.
- Perform other duties assigned by Management.
We should keep as list items.
**Qualifications** (education, experience, technical):
- Associates degree in MIS, Computer Science or related field or equivalent.
- Computer skills with Windows Operations Systems, Active Directory, and with software applications such as MS Office (Word, Excel, Access, and PowerPoint) and MS Outlook.
- Experience installing hardware and software for personal computing needs.
- Must possess a valid driver’s license.
- Pre-placement physical examination, which includes a drug screen, is required.
- MSTS maintains a substance abuse policy that includes random drug testing.
- Must be able to obtain and maintain a DOE Q-level security clearance, which requires U.S. citizenship, at least 18 years of age.
- Reference DOE Order 472.2 , “Personnel Security”.
- If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.
- Department of Energy Q Clearance (position will be cleared to this level).
- Reviews and tests for the absence of any illegal drug as defined in 10 CFR Part 707.4 , “Workplace Substance Abuse Programs at DOE Sites,” will be conducted.
- Applicant selected will be subject to a Federal background investigation, required to participate in subsequent reinvestigations, and must meet the eligibility requirements for access to classified matter.
- Successful completion of a counterintelligence evaluation, which may include a counterintelligence-scope polygraph examination, may also be required.
- Reference 10 CFR Part 709 , “Counterintelligence Evaluation Program.”
- The primary work location will be at the Nevada National Security Site (located 65 miles northwest of Las Vegas, Nevada).
- Work schedule for this position will be 4/10’s, Monday – Thursday (subject to change). Personnel may be requested by leadership to work in excess of 40 hours per week due to projects, activities, and emergences; critical operational demands may occasionally require off-shift work.
But note schedule is also a separate section; we might move schedule details to Schedule section and not duplicate. However Qualifications includes location and schedule; we could keep location in Qualifications, but schedule maybe better in Schedule section. To avoid duplication, we could keep location in Qualifications and schedule in Schedule. But the instruction says preserve ALL substantive information; we can include location in Qualifications and schedule in Schedule (still preserving). However we must not duplicate same sentence in two places? It says preserve ALL substantive information; duplication is okay if it's in original? The original includes schedule in Qualifications section; we could still include it there, but also have a Schedule section. That would duplicate. Better to move schedule to Schedule section and not duplicate. But then we would be omitting schedule from Qualifications (which originally had it). However we could keep location only in Qualifications and schedule in Schedule. That still preserves schedule info (just moved). That's acceptable as we are not losing info. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Moving is okay as long as we keep the detail. So we can put schedule details under Schedule section.
Similarly, location: we can keep in Qualifications or maybe in About the role? But we can keep location in Qualifications.
**Skills** (soft skills):
- Excellent customer service skills.
- Ability to interface with all levels of personnel in a professional, effective manner.
- Good oral and written communication skills.
- Ability to multi-task and maintain organization in a fast-paced, changing environment.
**Benefits**:
- Medical, dental, and vision coverage.
- Both a pension and a 401k.
- Paid time off and 96 hours of paid holidays.
- Relocation (if located more than 75 miles from work location).
- Tuition assistance and reimbursement.
- And more (as per posting). We should keep "and more" maybe but it's vague; but it's part of the posting. We can include as list item "and more".
**Pay**:
- Hourly range for this position is: $19.93 - $29.90.
- Starting salary is determined based on the position market value, the individual candidate education and experience and internal equity.
**Schedule**:
- Work schedule for this position will be 4/10’s, Monday – Thursday (subject to change).
- Personnel may be requested by leadership to work in excess of 40 hours per week due to projects, activities, and emergences; critical operational demands may occasionally require off-shift work.
We also need to include "About Us" maybe as "About the role"? Actually we have About the role intro; we could also have an "About Us" section describing MSTS. The instruction list includes About the role as example; but we could also include About Us as part of About the role? The posting includes a paragraph about MSTS. That's substantive. Should we include it? Likely yes, as it's about the company. Could be under "About the role" or a separate "About Us". The instruction says use headings e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It doesn't forbid other headings, but says use those for section headings. It doesn't explicitly say we cannot add other headings, but to be safe we can incorporate the About Us paragraph into About the role section. However About the role is supposed to be about the role, not the company. But we could treat About the role as including both role and company overview. The instruction says "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". It implies those are examples; we could also have About Us but maybe better to stick to given examples. However the About Us paragraph is substantive; we need to preserve it. We could put it under About the role as a paragraph after the intro. That would preserve it.
Thus About the role section will contain:
The Information Technology department is seeking an IT Support Specialist I to join our Service Desk team located at the Nevada National Security Site (NNSS).
Mission Support and Test Services, LLC (MSTS) manages and operates the Nevada National Security Sites (NNSS) for the U.S. National Nuclear Security Administration (NNSA), a semi-autonomous agency within the U.S. Department of Energy (DOE). The NNSS is an enterprise of special-purpose, multi-mission, high-hazard experimentation facilities delivering technical and service solutions in partnership with the National Laboratories. Our collaborative work supports the government’s most important national security missions. (See NNSS.gov for our unique capabilities.) Our 3,000+ professional, craft, and support employees are called upon to innovate, collaborate, and deliver on some of the more difficult nuclear security challenges facing the world today. MSTS offers our full-time employees highly competitive salaries and benefits packages including medical, dental, and vision; both a pension and a 401k; paid time off and 96 hours of paid holidays;
- for any list of duties/requirements/benefits, and
for prose. We need to remove boilerplate: EEO, equal-opportunity, scam-warning, duplicated lines, application instructions. The posting includes "MSTS is an Equal Opportunity Employer..." and "MSTS is a background screening, drug-free workplace." That's boilerplate; we should remove. Also remove "Pre-placement physical examination..." etc? That is substantive (requirements). It's about drug screen, background checks, security clearance. That's part of qualifications/requirements. We should keep. We need to ensure we don't create sections with placeholder text like "commensurate with experience". Not present. We need to include Pay and Schedule sections only if posting actually states them. Yes. We need to include Benefits section only if posting actually states them. Yes. We need to include Skills section? The posting mentions skills: customer service, communication, multi-task, etc. Could be under Qualifications or Skills. We could create a Skills section for those soft skills. But we must not create thin sections. Better to combine skills into Qualifications or maybe have a Skills section if we have enough content. Let's see: The posting includes: "Must possess excellent customer service skills. Ability to interface with all levels of personnel in a professional, effective manner. Good oral and written communication skills. Ability to multi-task and maintain organization in a fast-paced, changing environment." Those are skills. Could be a Skills section. But we also have technical skills: Windows OS, Active Directory, MS Office, etc. Those could be under Qualifications. We could have Qualifications (education, experience, technical requirements) and Skills (soft skills). That seems reasonable. We also have About the role: intro paragraph. Responsibilities: list. We need to ensure we don't duplicate content. Let's extract sections: **About the role** (intro): "The Information Technology department is seeking an IT Support Specialist I to join our Service Desk team located at the Nevada National Security Site (NNSS)." Maybe also include a bit about the team? That's it. **Responsibilities**: - Responsible for end-user desktop and service desk support. - Support includes, but are not limited to, the installation, operation, maintenance, troubleshooting, repairing of equipment hardware, peripherals, including printers, scanners, and multifunction devices and software commercial-off-the-shelf (COTS) and in-house applications throughout the Mission Support and Test Services (MSTS) organization. - Specialty support may be required of Active Directory (AD), AD Group Policy Objects, Windows 7/10, Mac Operating Systems, Microsoft Office Suite, advanced support and setup of Microsoft Outlook. - Perform other duties assigned by Management. We should keep as list items. **Qualifications** (education, experience, technical): - Associates degree in MIS, Computer Science or related field or equivalent. - Computer skills with Windows Operations Systems, Active Directory, and with software applications such as MS Office (Word, Excel, Access, and PowerPoint) and MS Outlook. - Experience installing hardware and software for personal computing needs. - Must possess a valid driver’s license. - Pre-placement physical examination, which includes a drug screen, is required. - MSTS maintains a substance abuse policy that includes random drug testing. - Must be able to obtain and maintain a DOE Q-level security clearance, which requires U.S. citizenship, at least 18 years of age. - Reference DOE Order 472.2 , “Personnel Security”. - If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted. - Department of Energy Q Clearance (position will be cleared to this level). - Reviews and tests for the absence of any illegal drug as defined in 10 CFR Part 707.4 , “Workplace Substance Abuse Programs at DOE Sites,” will be conducted. - Applicant selected will be subject to a Federal background investigation, required to participate in subsequent reinvestigations, and must meet the eligibility requirements for access to classified matter. - Successful completion of a counterintelligence evaluation, which may include a counterintelligence-scope polygraph examination, may also be required. - Reference 10 CFR Part 709 , “Counterintelligence Evaluation Program.” - The primary work location will be at the Nevada National Security Site (located 65 miles northwest of Las Vegas, Nevada). - Work schedule for this position will be 4/10’s, Monday – Thursday (subject to change). Personnel may be requested by leadership to work in excess of 40 hours per week due to projects, activities, and emergences; critical operational demands may occasionally require off-shift work. But note schedule is also a separate section; we might move schedule details to Schedule section and not duplicate. However Qualifications includes location and schedule; we could keep location in Qualifications, but schedule maybe better in Schedule section. To avoid duplication, we could keep location in Qualifications and schedule in Schedule. But the instruction says preserve ALL substantive information; we can include location in Qualifications and schedule in Schedule (still preserving). However we must not duplicate same sentence in two places? It says preserve ALL substantive information; duplication is okay if it's in original? The original includes schedule in Qualifications section; we could still include it there, but also have a Schedule section. That would duplicate. Better to move schedule to Schedule section and not duplicate. But then we would be omitting schedule from Qualifications (which originally had it). However we could keep location only in Qualifications and schedule in Schedule. That still preserves schedule info (just moved). That's acceptable as we are not losing info. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Moving is okay as long as we keep the detail. So we can put schedule details under Schedule section. Similarly, location: we can keep in Qualifications or maybe in About the role? But we can keep location in Qualifications. **Skills** (soft skills): - Excellent customer service skills. - Ability to interface with all levels of personnel in a professional, effective manner. - Good oral and written communication skills. - Ability to multi-task and maintain organization in a fast-paced, changing environment. **Benefits**: - Medical, dental, and vision coverage. - Both a pension and a 401k. - Paid time off and 96 hours of paid holidays. - Relocation (if located more than 75 miles from work location). - Tuition assistance and reimbursement. - And more (as per posting). We should keep "and more" maybe but it's vague; but it's part of the posting. We can include as list item "and more". **Pay**: - Hourly range for this position is: $19.93 - $29.90. - Starting salary is determined based on the position market value, the individual candidate education and experience and internal equity. **Schedule**: - Work schedule for this position will be 4/10’s, Monday – Thursday (subject to change). - Personnel may be requested by leadership to work in excess of 40 hours per week due to projects, activities, and emergences; critical operational demands may occasionally require off-shift work. We also need to include "About Us" maybe as "About the role"? Actually we have About the role intro; we could also have an "About Us" section describing MSTS. The instruction list includes About the role as example; but we could also include About Us as part of About the role? The posting includes a paragraph about MSTS. That's substantive. Should we include it? Likely yes, as it's about the company. Could be under "About the role" or a separate "About Us". The instruction says use headings e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It doesn't forbid other headings, but says use those for section headings. It doesn't explicitly say we cannot add other headings, but to be safe we can incorporate the About Us paragraph into About the role section. However About the role is supposed to be about the role, not the company. But we could treat About the role as including both role and company overview. The instruction says "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". It implies those are examples; we could also have About Us but maybe better to stick to given examples. However the About Us paragraph is substantive; we need to preserve it. We could put it under About the role as a paragraph after the intro. That would preserve it. Thus About the role section will contain:
The Information Technology department is seeking an IT Support Specialist I to join our Service Desk team located at the Nevada National Security Site (NNSS).
Mission Support and Test Services, LLC (MSTS) manages and operates the Nevada National Security Sites (NNSS) for the U.S. National Nuclear Security Administration (NNSA), a semi-autonomous agency within the U.S. Department of Energy (DOE). The NNSS is an enterprise of special-purpose, multi-mission, high-hazard experimentation facilities delivering technical and service solutions in partnership with the National Laboratories. Our collaborative work supports the government’s most important national security missions. (See NNSS.gov for our unique capabilities.) Our 3,000+ professional, craft, and support employees are called upon to innovate, collaborate, and deliver on some of the more difficult nuclear security challenges facing the world today. MSTS offers our full-time employees highly competitive salaries and benefits packages including medical, dental, and vision; both a pension and a 401k; paid time off and 96 hours of paid holidays;