IT Support Specialist I

About the role

Minco is a global provider of flex circuit solutions, thermal solutions, and temperature sensing and control solutions serving the medical, aerospace, defense, oil and gas, power generation, and other high-reliability applications industries. This position is well suited to a technician who enjoys hardware, imaging, and device lifecycle work, and who is willing to dig into undocumented legacy applications and turn what they learn into durable documentation. It is highly customer-facing and requires strong communication skills, technical aptitude, and a service-oriented mindset. If you are passionate about employee development, presenting effective training programs, and thrive in a collaborative work environment, we invite you to apply for this exciting opportunity. This position is onsite in Fridley, Minnesota.

Responsibilities

• Desktop and laptop deployment, including imaging, configuration, delivery, and end-user setup
• Execute the day-to-day work of the Windows 10 to Windows 11 migration, including device readiness assessment, upgrade scheduling, in-place upgrades, and post-upgrade support
• Build, test, and deploy standard Windows 11 workstation images using Microsoft Intune and Windows Autopilot
• Provision and enroll devices through Windows Autopilot, including hardware hash registration, deployment profile assignment, and Entra ID join
• Manage workstation hardware lifecycle activities, including new hire setup, scheduled refreshes, decommissioning, and asset record accuracy
• Perform user data and profile migration, including OneDrive and Microsoft 365 configuration on newly deployed devices
• Research, document, and package legacy and specialized business applications, including installation procedures, prerequisites, licensing, and configuration requirements
• Create and maintain deployment runbooks, installation guides, and knowledge base articles for repeatable IT procedures
• Provide on-site technical support for end-user hardware, software, and peripheral issues, and remote support for users at other regional locations
• Troubleshoot and support Windows 10 and Windows 11 operating systems and workstation configurations
• Support Microsoft 365 applications and services, including Outlook, Teams, Word, and Excel
• Manage endpoint configuration, patching, and remote support sessions using NinjaOne RMM
• Support shared and kiosk workstations used by production floor personnel
• Support label printers, thermal printers, and handheld barcode scanners used in manufacturing operations
• Support conference room audio/visual equipment and Microsoft Teams Rooms
• Perform user account support tasks including password resets, multi-factor authentication enrollment, and basic account administration in Active Directory and Entra ID
• Respond to, document, and resolve tickets in SolarW