IT Support Specialist I
Langley Health Services · Ocala, FL · 3 mo ago
Information TechnologyFull-time
Primary Responsibilities
- Provide helpdesk support and resolve problems to the end user’s satisfaction
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Monitor project timelines and perform project related tasks
- Strong documentation skills related to projects and operational procedures
- Install, test and configure new PC’s, software and network devices
- Maintain inventory of all equipment, software and software licenses
- Report issues to the Network Administrator for escalation
- Manage PC setup and deployment for new employees using standard hardware, images and software
Qualifications
- Associate degree in computer science or two or more years of experience as a computer support specialist
- Strong interpersonal skills
- Able to work without supervision
- Technical Documentation skills
Skills
- Working knowledge of Active Directory, Exchange and other Microsoft platforms
- Working knowledge of Ethernet cabling, Routers and Switches
Additional Useful Skillsets
- Microsoft Windows 11 support
- MS Office and common application support
- Printing and connectivity support
- Microsoft HyperV virtualization support
- Microsoft Exchange 2013+
- Microsoft Active Directory
- Microsoft GPO management
- Microsoft WSUS support
- DFS and Print Services support
- HP Server/SAN support
- Cisco Route and Switch support
- Zoom Phone Platforms
- Spiceworks Support