it support specialist i

IB Abel’s 110-year history is a testament to its adaptability, forward-thinking leadership, commitment to safety, and stellar service and project delivery process. Our core values—Responsible, Integrity, Results-Oriented, Ownership, and Professional—shape everything we do at all levels of the company and are purposefully incorporated into all company communications, meetings, and strategic planning. Our use of the EOS model (Entrepreneurial Operating System) provides structure and clarity among all levels of the company to maintain focus on our shared goals. IB Abel is committed to providing ample learning and career development opportunities to its team members via our growing Learning Management System.

About the role

We are seeking an IT Support Specialist I to become an integral member of our Information Technology department, supporting the technology needs and operations of a leading electrical contractor. This role is accountable to assist in solving issues with end-user devices, systems, and related servers as well as assisting the System Administration team with server, networking, security, and cloud deployment and maintenance activities.

Responsibilities

• Assist in providing technical support to end-users, troubleshooting hardware and software issues, and resolving technical problems.
• Respond to help desk tickets, phone calls, and emails in a timely and professional manner.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• New hardware configuration and deployment (Laptops, Tablets, Mobile Phones, etc.).
• Assist in the setup, configuration, and maintenance of network infrastructure, including switches, routers, and firewalls.
• Support system administration tasks, including user account management, access control, and system backups.
• Assist in maintaining server infrastructure, virtualization environments, and cloud services including system upgrades, patches, and maintenance activities.
• Collaborate with IT team members on project initiatives, including system deployments, upgrades, and migrations.
• Assist in gathering requirements, conducting research, and preparing documentation for IT projects.
• Contribute to project tasks, testing, and quality assurance activities as needed.
• Assist in implementing and maintaining IT security measures, policies, and procedures.
• Participate in security audits, vulnerability assessments, and incident response activities.
• Promote awareness of cybersecurity best practices among end-users.
• Maintain accurate and up-to-date documentation of IT systems, configurations, and procedures.
• Asset and inventory management.
• Perform other duties as assigned.

Requirements

• Knowledge of Microsoft Windows, Office, Servers, and cellular devices.
• Strong communication and collaboration skills.
• Interpersonal and customer service skills.
• Organizational skills and attention to detail.
• Advanced understanding of IT technical support functions.
• Advanced knowledge of Microsoft, Android, and iOS operating systems.
• Advanced knowledge of Microsoft Office software.
• Ability to be a team player, flexible, and able to work in a fast-paced and evolving environment.
• Strong analytical and problem-solving skills.
• Ability to assist the System Administration team.
• Friendly attitude as this position is one of the main ways users interact with the Information Technology department.
• Experience working in an IT Support role.

Benefits

• Competitive salary.
• 401(k) with company matching.
• Tuition reimbursement.
• Comprehensive benefits package including medical, dental, and vision.
• Performance-based bonuses/incentives.
• Progressive PTO program that grows with your tenure.

Why Choose IB Abel

• Culture of Growth: Many of our leaders started in entry-level field roles and advanced within the company.
• Flexibility & Autonomy: We empower our team to succeed without micromanagement.
• Stability & Variety: Work for a multi-generational family-oriented business on diverse, fast-paced projects without the stress of a large corporate structure.
• Collaboration: A team environment where we work together to solve challenges and celebrate wins.