IT Support Specialist I

About the Company

Demant is a world-leading hearing healthcare group that for more than a century has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. The Demant group covers five business areas: Hearing Care, Hearing Aids, Hearing Implants, Diagnostics, and Communications.

Responsibilities

• Provides the single point of contact for all system users for IT related issues
• Owns all IT requests considered Level 1 or Level 2 support (regardless of system or area)
• Ensures that IT policies, procedures, and standards are followed
• Coordinates with vendors when needed for service on defective devices
• Works with other IT staff to assist in the development of fixes and improvements
• Ensures that inbound support calls are answered live and resolved
• Ensures that all inbound support tickets are resolved in a timely manner
• Configures, installs, optimizes and retires IT Assets
• Provides technical expertise, and works to ensure that the company’s use of technology supports its business goals

Requirements

• Strong working knowledge and troubleshooting skills for Microsoft products (Windows, Office, etc.)
• Excellent time management and organizational skills
• Excellent written and verbal communication skills
• Highly self-motivated, proactive, and results driven
• Comfortable working in a fast-paced environment
• College Degree preferred, or combination of work experience and professional certifications
• Experience working in medical device, retail, or manufacturing environments
• Experience administrating with the following technologies: SCCM, MS Exchange, Office 365, Active Directory, Bitlocker, Microsoft Azure, DHCP, LAN, WAN
• Professional certifications a plus (CompTIA, HDI, ITIL, Cisco, Microsoft)
• Minimum 1 year working experience in a Service Desk or technical support function

Travel

This position is subject to travel up to 10% of the time, including the potential to travel internationally.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 25 pounds at times

Pre-Employment Requirements

Clear background check including criminal history and education verification.

Pay

$60-65K yearly depending on experience.

Benefits

• Medical, dental, prescription, and vision benefits
• 24/7 virtual medical care
• Employee Assistance Program for you and your family
• 401(k) with company match
• Company-paid life insurance
• Supplemental insurance for yourself, your spouse/partner, and your children
• Short-term and long-term disability insurance
• Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or Dependent Care
• Pet Insurance
• Commuter accounts
• Employee Perks (tech discount)