IT Support Specialist I

About the role

The IT Support Specialist I provides on-site and remote support for application and hardware issues, routinely traveling between various sites to assist users in clinical environments with a low level of technical supervision.

Responsibilities

• Travels between various sites to support workstations and users.
• Provides professional and efficient customer service in clinical environments.
• Installs and supports hardware, including Dell desktop & notebook computers, HP printers, Apple iOS devices, Otech tablets, Fujitsu document scanners, and Cisco IP phones.
• Supports NextGen medical EHR/EPM and dental EDR applications.
• Provides support for Microsoft Windows, Microsoft Office, and other software packages.
• Offers technical assistance for meetings and presentations.
• Performs inventory duties of hardware and software assets.
• Manages accounts for IT systems.
• Creates detailed documentation of work performed.
• Handles non-routine assignments of substantial variety and complexity.
• Stays up to date on all agency systems and may specialize in specific areas of expertise.
• Supports network security and privacy of agency data consistent with Joint Commission standards and agency policies.
• Occasionally works after hours and weekends.

Requirements

• Associate’s degree in an IT concentration or minimum two years of work experience in an IT environment with an emphasis on hardware and application support.
• Professional IT certifications preferred.
• Proficiency in computer hardware and software application concepts.
• Familiarity with networking technologies.
• Help desk and/or call center environment experience desired.
• Ability to work in a highly dynamic environment and handle concurrent assignments.
• Strong organizational skills and high attention to detail.
• Good verbal, written, and interpersonal communication skills.
• Ability to operate a motor vehicle.

Physical Requirements

• Ability to perform the essential functions of the position.
• Ability to meet attendance requirements.
• Ability to sit, stand, stoop, and bend to perform job duties.
• Ability to lift and move reasonably heavy equipment, both assisted and unassisted.
• Ability to deliver excellent customer service.