IT Support Specialist I

About the role

This position provides support primarily through in-person communication, with the possibility of remote assistance via telephone. It requires familiarity with a broad range of concepts, practices, and procedures in the field, and performance is guided by management and peers.

Responsibilities

• Address technical support tasks promptly and effectively
• Deliver excellent customer service with timely responses, clear communication, and consistent follow-up
• Maintain a detailed incident diary documenting steps taken to resolve issues and fulfill requests
• Collaborate on projects including large-scale software or hardware deployments and migrations
• Report regularly on job progress to supervisor and manager
• Travel locally to various locations as needed

Education

• Associate’s degree or equivalent work experience required

Licenses/Certification/Registration

• A+ Certification or equivalent certification relevant to PC support

Experience

• 1 to 3 years of relevant work experience in the field or a related area

Skills and Abilities

• Strong knowledge of Windows 10/11, macOS, iOS, Android, and standard software applications
• Excellent customer service and communication skills with the ability to explain technical concepts to non-technical users
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting tools
• Experience with cloud platforms (e.g., Azure, Intune) and mobile device management is a plus
• Effective problem-solving skills and attention to detail

Benefits

• Competitive wages
• Flexible hours
• Associate discount
• Medical, dental, and vision coverage including life and disability insurance
• Paid time off and paid holidays for full-time associates
• 401(k) plan eligibility
• Training and development opportunities

Pay

Hourly pay ranges from $15.60 to $22.00, based on qualifications, education, job-related skills, relevant experience, and geographic location.

Schedule

Full-time, on-site position with local travel required.