IT Support Specialist (Hardware & Operations)

Our client is a leading life sciences company that develops and manufactures tools and materials used in the production of biologic drugs. They are looking for a skilled IT Support Specialist – Hardware & Operations to join their growing team in Middlesex County, MA! This is a great opportunity to contribute to an innovative life science organization! Job type: 6-month contract Pay rate: $30- $37/hr. Location: Middlesex County, MA Position Summary The IT Support Specialist provides hands-on technical support for computer hardware, end-user technology, equipment deployment, shipping, inventory, and day-to-day IT operations across office and manufacturing environments. This position is responsible for preparing, configuring, installing, troubleshooting, and maintaining computers and peripherals while delivering professional, timely, and customer-focused support to employees. Key Responsibilities Provide on-site technical support for laptops, desktops, monitors, docking stations, printers, mobile devices, conferencing equipment, peripherals, and approved office or shop-floor technology.Support employee onboarding, transfers, moves, replacements, technology refreshes, and separations, including device preparation, deployment, recovery, and accurate asset tracking.Build, image, configure, install, and troubleshoot desktop and laptop computers, operating systems, software, applications, peripherals, and basic security settings.Set up and deploy complete workstations, including monitors, docking stations, keyboards, mice, printers, and other accessories.Respond to help desk requests and provide timely, professional, and customer-focused technical support to end users.Document work performed, root cause, troubleshooting steps, resolutions, and follow-up actions in the ticketing system with a high level of accuracy and detail.Handle IT equipment shipping, receiving, packaging, tracking, and delivery coordination for employees and locations.Maintain accurate IT asset inventories, equipment records, shipping records, and related documentation.Perform basic user administration, including account setup, password resets, permissions, onboarding, and offboarding support.Assist with Active Directory, Microsoft 365, endpoint management, and other standard IT systems and tools.Coordinate with Service Desk, Engineering, Security, Infrastructure, Asset Management, and other IT teams to resolve technical issues and complete service requests.Assist with IT projects, office moves, technology upgrades, hardware refreshes, and other operational initiatives.Follow company security, data protection, safety, and IT policies when handling equipment, systems, and user information.Deliver professional support while effectively balancing urgency, confidentiality, business needs, and regulatory requirements. Required Qualifications 1–3 years of experience in IT support, desktop support, help desk, or a related technical role.Hands-on experience building, configuring, deploying, and troubleshooting computers and peripherals.Basic knowledge of Windows operating systems, Microsoft 365, networking concepts, and common computer hardware.Strong troubleshooting, organizational, and problem-solving skills.Excellent attention to detail and ability to maintain accurate records.Ability to manage multiple requests, prioritize work effectively, and meet deadlines.Strong customer service, interpersonal, and written and verbal communication skills.Ability to work effectively in both office and manufacturing environments.Ability to safely lift and move IT equipment as needed. Preferred Qualifications & Skills Experience with Active Directory and Microsoft 365 administration.Familiarity with endpoint management, imaging, provisioning, or device deployment tools.Experience with IT asset management systems and ticketing platforms.Experience with shipping, receiving, inventory control, or equipment logistics.CompTIA A+, Network+, ITIL, or similar technical certification.Familiarity with standard IT security practices, endpoint security, and data protection requirements. INDBH