IT Support Specialist & Hardware Coordinator

About the Role

Germantown Academy is an independent, coeducational, college preparatory day school located on a beautiful 126-acre campus in the Fort Washington suburbs near Philadelphia, Pennsylvania. The school serves more than 1,200 students in grades PK-12. Founded in 1759, GA is America’s oldest non-sectarian day school with rich traditions and a strong commitment to ongoing innovation of curricular and pedagogical practices.

Reporting to the Director of Information Technology, the IT Support Specialist & Hardware Coordinator provides front-line technical support to students, faculty, and staff; maintains and supports campus devices (including workstations, laptops, tablets, printers, phones, and classroom technology); and helps members of the school community use technology effectively. This is a full-time, 12-month on-campus position beginning September 2026.

Responsibilities

Technical Support

• Provide front-line technical support to faculty, staff, and students for hardware, software, account, connectivity, and classroom technology issues.
• Respond to support requests in person, by telephone, email, and the help desk system; document, prioritize, track, and resolve issues in a timely manner.
• Diagnose and resolve computer, peripheral, printer, and classroom technology issues; perform hardware replacement, cleaning, repair, software installation, upgrades, and configuration as appropriate.
• Install and configure school applications and computing peripherals, including printers, monitors, interactive displays, and other equipment.
• Support interactive displays, projectors, wireless presentation systems, and other classroom and campus AV technologies.
• Assist with technology set-up and support for presentations, meetings, live broadcasts, and school-wide events in accordance with Technology Department procedures.
• Participate in Technology Department projects and other duties as assigned.

Hardware & Asset Management

• Manage the lifecycle of school-owned technology hardware, including receiving, asset tagging, inventory, deployment, repair, replacement, reassignment, and retirement.
• Maintain the technology asset inventory database and ensure GA technology assets are accurately inventoried, assigned, and tracked.
• Coordinate the repair or replacement of lost, damaged, or malfunctioning hardware, including school 1:1 devices.
• Maintain appropriate hardware inventory levels and order technology supplies, parts, and consumables as needed.
• Maintain compliance with applicable software and hardware licensing requirements.
• Communicate professionally with the Business Office, parents/guardians, students, and other stakeholders regarding lost or damaged school 1:1 devices.

Hardware Provisioning & Deployment

• Provision, prepare, configure, and deploy computers, tablets, and related equipment for students, faculty, and staff.
• Assist with large-scale device refreshes and summer technology projects, including assisting student summer workers involved in hardware preparation and deployment.
• Package and test deployable Applications for the school App Store.

Requirements

• Associate’s degree, technical certification, or equivalent combination of education and relevant experience; bachelor’s degree in a related field is welcome but not required.
• Two or more years of relevant experience in IT support, device deployment, hardware repair, asset management, or a related area.
• Broad working knowledge of endpoint hardware, operating systems, networking fundamentals, classroom technology, A/V systems, and common productivity applications, with the ability to independently troubleshoot unfamiliar technical issues.
• Ability to work effectively both independently and collaboratively as part of a team.
• Ability to prioritize competing support needs, manage multiple tasks, and organize work efficiently.
• High level of integrity, discretion, and confidentiality.
• Strong customer-service orientation, patience, and diplomacy, with the ability to communicate effectively with students, faculty, staff, administrators, parents/guardians, and vendors.
• Strong organizational skills and excellent verbal and written communication skills.
• Demonstrated proficiency with macOS and Windows computer configuration, maintenance, deployment, and troubleshooting.
• Working knowledge of basic networking concepts, including DHCP, DNS, TCP/IP, Wi-Fi, and internet connectivity.
• Functional knowledge of Windows 11, MacOS, iOS/iPadOS, Microsoft 365, and Google Workspace; experience with mobile device management (MDM), device provisioning, and asset-management systems such as Microsoft Intune is strongly preferred.
• Desire and ability to learn new, emerging technologies.
• Physical activity required such as lifting and moving hardware. Must be able to lift 30 lbs.