IT Support Specialist (CSE)
About the role
We are seeking an IT Support Specialist to support a large IT program for the Department of Veteran Affairs. This role involves deploying and configuring computer equipment across VA medical centers and offsite training locations, combining technical skills with a focus on delivering exceptional customer service. The position requires working onsite, including potential evening and weekend hours, supporting hardware and software support, troubleshooting, system imaging, and equipment deployment. Join our team to make a difference supporting Veterans' healthcare facilities.
This is an excellent opportunity to support vital healthcare infrastructure for Veterans while working in a collaborative and mission-driven environment. If you are motivated to provide technical support in a dynamic setting and meet the qualifications listed, we encourage you to apply today and join a team dedicated to making a difference.
Responsibilities
- Deploy, image, and set up equipment including PCs, laptops, docking stations, monitors, printers, scanners, and network connections at VA facilities and offsite training centers.
- Unbox, set up, install, configure, remove equipment, and re-package hardware for shipment.
- Transport equipment weighing up to 50 pounds across site campus, including on carts.
- Support hardware and software, troubleshoot issues, perform system imaging, hardware break-fix support, and participate in refresh, upgrade, and deployment projects.
- Support setup at various training sites.
- Conduct routine system administration