IT Support Specialist (CSE)

About the role

This position requires you to obtain a Public Trust clearance, meaning that US Citizenship or a Green Card is required. The IT Support Specialist will work as a team member supporting the VA with a large PC deployment.

Responsibilities

• Deploy, image, and set up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) around the VA medical center campus as well as offsite training centers.
• Unbox, set up, install, configure, remove equipment, re-pack hardware for shipment, and with limited supervision.
• Setup equipment at various training sites.
• Traverse around the site campus transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets.
• Frequently need to be able to push carts carrying equipment.
• Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills.
• Experience with conducting routine system administration tasks and logging data in system admin logs.
• Maintain troubleshooting a wide variety of systems and networks, including high availability systems.
• Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service.

Requirements

• Minimum of 1-year experience in imaging and installing computer equipment.
• Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions.
• Personal transportation available during work hours.
• Experience with the ServiceNow ticketing system is a plus.

Qualifications

• HS diploma or GED and 8 years of experience working in a professional environment in lieu of a degree or bachelor’s degree in IT, CS, EE, IS.
• 1 years of experience.

Skills

• Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers).
• Excellent customer service skills.
• Experience with conducting routine system administration tasks and logging data in system admin logs.
• Knowledge of debugging protocols and processes.
• Ability to work independently.

Benefits

This position is located onsite at Veterans' Administration Medical Centers and offsite training locations with daytime hours and may require evening hours and the potential for weekend hours.

Pay

N/A

Schedule

N/A