IT Support Specialist
Responsibilities
- Provide front-line technical support for desktop, laptop, and Windows-related issues submitted by end users.
- Investigate and resolve service desk requests involving system access, software functionality, and general workstation performance.
- Manage user account support tasks within Active Directory, including access updates and basic account administration.
- Troubleshoot Microsoft Windows 10 problems by identifying root causes and applying practical fixes or escalation when needed.
- Document incidents, resolutions, and follow-up actions clearly within the ticketing system to maintain accurate support records.
- Absorb and configure end-user devices to ensure reliable daily operation.
- Communicate with employees in a detail-oriented manner to gather issue details, provide status updates, and confirm successful resolution.
Requirements
- Experience providing help desk or desktop support in an IT environment.
- Working knowledge of Active Directory for user account and access-related support.
- Hands-on experience supporting Microsoft Windows and Windows 10 systems.
- Ability to perform basic troubleshooting for hardware, software, and connectivity issues.
- Familiarity with managing and updating service desk tickets in a structured support process.
- Strong communication skills with the ability to explain technical solutions clearly to end users.
- Ability to prioritize multiple support requests and maintain attention to detail in a fast-paced setting.
Qualifications
Commensurate with experience.
Skills
Not specified.
Benefits
Not specified.
Pay
Not specified.
Schedule
Not specified.
Company Information
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
Equal Opportunity Employer
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.