IT Support Specialist Contractor (onsite)

About the role

JMARK Business Solutions Inc. is seeking a temporary IT Support Specialist Contractor to serve as the onsite IT resource in Seneca, KS for one of our Banking Clients. This role will provide evaluation and support for day-to-day IT activities, training, and guidance to internal staff and clients, and keep them updated with new technologies as needed. The assignment starts immediately and runs until October 1, 2026. Travel assistance may be available for candidates outside the immediate area.

Responsibilities

• Provide day-to-day IT/Desktop support for an environment of approximately 150 users, serving as a liaison with contracted IT companies and vendor software support.
• Respond to IT requests through calls, emails, and tickets.
• Assist team members with resolving IT issues and provide exceptional customer service for personal devices such as phones, laptops, and tablets.
• Support hardware issues including desktops, laptops, copiers, printers, and peripherals.
• Answer inquiries, research and provide accurate information, and educate team members on solutions.
• Utilize de-escalation skills and escalate cases when necessary to the IT support provider.
• Enhance the organization’s and IT department’s reputation by accepting ownership of new requests and exploring opportunities to add value.
• Assist in developing systems and procedures to deliver quality service to end users.
• Update job knowledge by participating in educational opportunities.
• Perform other duties as assigned.

Requirements

• Minimum of one year working in a technical operating capacity.
• Previous experience working on help desk tickets or desktop support preferred.
• Experience in a banking or financial-related environment preferred.
• Previous Windows Server and Active Directory experience is a plus.
• High school graduate or equivalent required.
• Must be onsite full-time during the assignment (Monday–Friday) with occasional evening and weekend hours for off-hour IT tasks.

Skills

• Excellent organizational and analytical skills.
• Understanding of and adherence to all data and physical security and confidentiality policies and procedures.
• Exceptional customer service skills.

Schedule

Full-time, onsite role in Seneca, KS. Assignment duration: immediate start through October 1, 2026. Requires occasional evening and weekend hours for off-hour IT tasks.