IT Support Specialist - CAD Systems (Civil Engineering) - IT Solutions - Indianapolis, IN

Responsibilities

• Collaborate with the internal software deployment team for Autodesk and Bentley products (Civil 3D, Revit, AutoCAD, MicroStation, OpenRoads Designer, etc.) using tools such as Autodesk Access, Bentley CONNECTION Client, SCCM, or Intune.
• Configure and maintain CAD standards, templates, seed files, workspaces, and configuration files to ensure consistency across project teams.
• Evaluate and test updates, patches, and service packs before implementation in production environments.
• Manage version control and compatibility between Autodesk and Bentley software platforms.
• Act as the primary technical contact with Autodesk and Bentley support teams. Log, track, and escalate issues to vendors as needed; follow through to resolution and document fixes.
• Participate in beta programs, vendor training, and technical briefings to stay informed on product updates and best practices. Provide feedback to vendors on product performance and opportunities for workflow improvements.
• Provide Tier 2/3 support for CAD-related issues within the civil engineering environment. Troubleshoot problems related to application performance, licensing, data access, and file interoperability.
• Collaborate with IT infrastructure, network, and project delivery teams to ensure optimal CAD performance across workstations, servers and virtual environments.
• Maintain detailed documentation of troubleshooting procedures, configurations, and deployment methods.
• Administer and optimize Autodesk and Bentley licensing systems (Autodesk Account, Bentley Licensing Portal). Track license usage, manage allocations, and ensure compliance with vendor agreements.
• Clock in and out as necessary.

Qualifications

• 1 to 3 years of experience in IT support, CAD administration, or systems deployment in a civil engineering, architecture, or construction environment.
• Strong experience deploying and supporting Autodesk and Bentley products (Civil 3D, Revit, AutoCAD, MicroStation, OpenRoads Designer).
• Proven ability to work with software vendors to diagnose and resolve application or licensing issues.
• Knowledge of CAD operating in virtual environments.
• Knowledge of Windows operating systems, networking fundamentals, and system performance optimization.
• Excellent problem-solving, communication, and documentation skills.
• Experience with ProjectWise, Autodesk Docs, BIM 360, or similar project collaboration platforms (preferred).
• Familiarity with PowerShell, Python, or batch scripting for deployment automation (preferred).
• Understanding of civil engineering data workflows and file management practices (preferred).
• Certifications such as Autodesk Certified Professional, Bentley Accredited Administrator, or CompTIA A+/Network+ (preferred).