IT Support Specialist (Bilingual)

About the role

STS Technical Services is hiring an IT Support Specialist in Milwaukee, Wisconsin. This role provides Level 1 and Level 2 technical support across office and manufacturing operations. The ideal candidate is comfortable troubleshooting end-user issues, supporting Windows and Microsoft 365 environments, managing basic Active Directory tasks and working directly with employees across a fast-paced production environment. Bilingual English And Spanish Communication Skills Are Required.

The IT Support Specialist will serve as a primary point of contact for employees who need technical assistance while also taking ownership of more advanced troubleshooting, endpoint support and system administration activities. The position combines hands-on help desk support with desktop administration, hardware deployment, basic networking and manufacturing floor technology support.

Responsibilities

Level 1 Support Responsibilities

• Respond to help desk tickets, phone calls, emails and walk-up support requests
• Troubleshoot and resolve basic hardware and software issues
• Assist users with password resets and account unlocks
• Provide Outlook and email support
• Troubleshoot VPN and multi-factor authentication access
• Assist with network drive mapping
• Resolve printer and scanner issues
• Provide day-to-day technical support to office and production employees
• Unbox, inventory, tag and prepare hardware for deployment
• Set up computers, peripherals and workstations for new hires
• Support employee onboarding and technology orientation

Level 2 Support Responsibilities

• Troubleshoot Windows 10 and Windows 11 issues
• Support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint
• Troubleshoot desktop and laptop hardware
• Install, configure and update software
• Image, deploy, rebuild and maintain desktop and laptop computers
• Perform basic network troubleshooting involving connectivity, switch ports and wireless networking
• Support label printers, handheld devices, production terminals and manufacturing workstations
• Maintain Active Directory user accounts
• Manage security group access
• Join workstations to the domain
• Support user changes and permissions
• Troubleshoot end-user access and functionality within business systems including Workday
• Document technical resolutions, procedures and common support issues
• Contribute to team knowledge and support efficiency

Requirements

• 1 to 4+ years of IT Support, Help Desk, Desktop Support or related experience
• Bilingual in English and Spanish
• Ability to provide technical support to employees in both office and manufacturing environments
• Strong knowledge of Windows desktop operating systems
• Strong knowledge of Microsoft 365 applications
• Experience with Active Directory administration
• Experience troubleshooting PC hardware
• Strong problem-solving and technical troubleshooting skills
• Ability to independently diagnose and resolve technical issues
• Strong communication, customer service and interpersonal skills
• Ability to prioritize multiple tasks in a fast-paced environment

Qualifications

• Experience supporting Workday including account access, user troubleshooting and basic administration
• Experience with endpoint management platforms such as Intune, PDQ Deploy, SCCM or similar tools
• Basic PowerShell scripting knowledge
• Familiarity with DNS
• Familiarity with DHCP
• Familiarity with TCP/IP
• Experience supporting technology in