IT Support Specialist

About the role

This role is responsible for day-to-day end-user support, light systems administration, and overall IT site ownership. The ideal candidate is a hands-on technologist who is equally comfortable resolving a printer jam, managing Active Directory accounts, and coordinating with hardware vendors.

Responsibilities

• Maintain and support Windows Server environments (2016 - 2025) and Hyper-V virtual infrastructure
• End User support for desktops, laptops, mobile devices, printers, and business & productivity applications
• System patching and updates using N-able
• Monitor system performance, uptime, and overall environment health
• Provide onsite support for the Statham location and remote support for an out-of-state site
• Administer Active Directory including user setup, deactivation, and access management
• Maintain backup and recovery processes and follow corporate cybersecurity procedures
• Manage IT assets including hardware inventory, software licensing, and lifecycle tracking
• Maintain documentation including SOPs, onboarding/offboarding processes, and support procedures
• Cook with vendors and support projects as directed by Business Unit IT leadership
• Execute all work in alignment with established IT standards and direction

Requirements

• Experience with Windows Server, Hyper-V, and Active Directory
• Basic understanding of networking fundamentals (DNS, DHCP, TCP/IP, switching/routing)
• Experience with patch management tools such as N-able or similar
• Experience supporting multi-site environments (onsite and remote)
• Proven ability to manage daily IT operations independently
• Strong troubleshooting, organization, and prioritization skills
• Excellent communication and customer service mindset
• Demonstrated ability to operate effectively within established IT standards and processes

Qualifications

• Passionate about this work

Skills

• Strong technical skills
• Effective communication and customer service skills
• Ability to manage multiple tasks and prioritize effectively
• Experience in a manufacturing environment preferred
• Experience with SharePoint and Access databases preferred
• Familiarity with backup solutions (e.g., Barracuda, Veeam) preferred

Benefits

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career. In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. The education and experience you bring to a role with us matter. Placement within our salary range is determined based upon years of directly relatable experience for your position. These components, along with local and national compensation survey data, contribute to deciding a candidate's potential starting rate of pay. Total compensation includes your pay, potential short-term incentive opportunities, comprehensive medical/dental/vision programs, as well as life insurance, disability insurance, paid time off programs, a retirement savings plan with a company match, and a wellness program. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Pay

$60,000 - $70,000

Schedule

Full-time