IT Support Specialist

About the role

This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training.

Responsibilities

• Performance of or support of diagnosing and resolving problems in response to customer reported incidents
• Planning and analysis of work processes
• Researching and reporting trends and patterns of problems
• Developing training materials and performing computing/information system training sessions
• Developing and maintaining problem tracking databases
• Installing, troubleshooting, and maintaining hardware and software
• Performing backup and recovery operations
• Maintain property accountability for all IT equipment and software
• Congduct full and spot inventories of IT equipment as requested by the Project Manager
• Consulting with users to identify needs and requirements
• Conducting feasibility studies and trade-off analyses
• Preparing business cases
• Ensuring the rigorous application of information security/Cybersecurity policies, principles, and IT Support Specialists may be required to support the Client's eProcurement system, a segment of its SAP-based enterprise resource planning system.
• IT Support Specialists may be required to support Users to include retrieving data from different tables and reporting mechanisms, assisting with troubleshooting applications, printer set-up, stored procedures, and load/maintain tables when requested.

Requirements

• Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions
• Two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware

Qualifications

• Must possess completed IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC) at time of proposal submission