IT Support Specialist

About the role

Wold Architects and Engineers is a dynamic, growth-oriented architectural and engineering firm headquartered in downtown Minneapolis. We are seeking an IT Support Specialist to join our corporate team. This visible role partners with employees, the IT Manager, IT Coordinator, and MSP to deliver secure, consistent, and user-focused technology support across the organization. The IT Support Specialist will serve as the primary onsite IT support resource for our corporate office and a trusted contact for satellite locations, helping AEC (Architecture, Engineering, and Construction) teams stay productive with reliable tools and responsive service.

Responsibilities

• Serve as the primary onsite IT support resource for the corporate office and a trusted support contact for satellite offices.
• Support hardware, software, networking, mobile devices, Microsoft 365, Teams, SharePoint, printers, plotters, and conference room technology.
• Diagnose, prioritize, and resolve support requests while setting expectations and communicating progress clearly.
• Partner with the IT Manager, IT Coordinator, MSP, and external AEC technology partners on escalations, deployments, licensing, documentation, and support initiatives.
• Support onboarding of new staff during mergers and acquisitions, including account setup, device readiness, application access, and coordination with internal and external support partners.
• Assist AEC teams by supporting project workflows, design technology needs, collaboration tools, and technology transitions related to mergers and acquisitions.

Qualifications

• Associate or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
• 1+ years of IT support experience in a professional business environment.
• Strong troubleshooting skills across Windows, Microsoft 365, hardware, networking, and end-user technologies.
• Experience with Teams, SharePoint, endpoint management, MSPs, and third-party vendors.
• Excellent communication, service orientation, organization, and ability to build trust with users at all levels.

Preferred Qualifications

• Experience supporting AEC environments, Revit, AutoCAD, Bluebeam, conference room and collaboration technology, endpoint management, and technology transitions during mergers and acquisitions.
• Experience supporting Architecture, Engineering, and Construction teams; design applications such as Revit and AutoCAD; project-based work environments; and technology integration during mergers and acquisitions.

Why This Role Matters

This high-impact role is ideal for someone who enjoys solving practical problems, building trusted relationships, and making technology easier for others to use. The successful candidate will help employees work efficiently, strengthen confidence in IT, and improve the technology experience across the organization.

Benefits

• Competitive base salary with performance-based bonus opportunities
• Comprehensive medical, dental, and vision coverage
• 401(k) with 6% company match
• PTO frontloaded for immediate use
• Hybrid or flexible work scheduling (role-dependent)
• Paid parental leave and paid volunteer time
• FSA and HSA options
• Short-term and long-term disability insurance
• Life insurance and dependent care assistance
• Professional development and certification reimbursement
• Frequent employee events and collaborative firm culture