IT Support Specialist

Key Responsibilities

• Provide first-level support for hardware, software, and network issues to end-users.
• Diagnose and resolve technical issues promptly, ensuring minimal disruption to user operations.
• Identify and escalate complex technical problems to higher-level support or specialized teams as needed.
• Maintain accurate records of support requests, troubleshooting steps, and resolutions in the ticketing system.
• Aid users with IT-related queries and provide training on basic IT functions and systems.
• Monitor IT systems and infrastructure to identify potential issues and take preventive actions.
• Work closely with other IT team members to ensure coordinated and efficient support services.

Qualifications

• Basic understanding of computer hardware, software, and network systems.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.
• Proficiency in using IT support tools and ticketing systems.
• Previous experience in an IT support role.
• Familiarity with IT support best practices and frameworks.

Preferred Skills/Certifications

• CompTIA - Security+, A+, or Network+
• Microsoft - 365, Azure
• HDI – DAST

Physical Requirements

• Office environment with normal business hours necessary to satisfactorily perform job functions.
• Stationary Position – Must be able to remain in a stationary position up to 50% of the time.
• Move or Traverse – This position needs to occasionally move about inside the office to access file cabinets, meeting rooms, office machinery, etc. May occasionally ascends/descends the stairs to get to other floors, cafeteria and parking area.
• Move, Transport, Position, Put, Install, Remove - Occasionally moves supplies weighing up to 10 pounds for various presentation and event needs.
• Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information - The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess - The ability to observe details at close range (within a few feet of the observer).

Benefits And Perks

• Medical, dental, vision
• Company paid Life and AD&D Insurance
• Company Paid STD (with no waiting period) and LTD Insurance
• Option to purchase additional Life and AD&D Insurance
• Tuition Reimbursement