IT Support Specialist

Waterstone Human Capital · Sandy, UT · 1 mo ago

Information TechnologyFull-time

Why This Role

If you're the kind of IT pro who actually enjoys the satisfaction of clearing a backlog — imaging laptop after laptop, watching a stack of aging hardware turn into a fleet of freshly deployed machines — this is built for you. It's a focused, high-visibility project with a clear finish line, full ownership, and zero ambiguity about what success looks like.

Job Summary

IT Technical Support with an emphasis on completing a laptop backlog refresh (devices 2025 and older). Onsite, Sandy, UT.

Location & Duration

Onsite in Sandy, UT. Three-month contract initiative.

Minimum Qualifications

3+ years of IT Technical Support experience supporting users in a corporate environment
Manage and maintain a fleet of Windows and MacOS devices
Proficient in Windows, MacOS, and M365 environments and tools

Preferred Qualifications

Tier 2 IT Technical Support experience with an emphasis on computer lifecycle management

Areas Of Expertise Required

Experience with Windows and macOS device setup, imaging, and deployment
Hands-on expertise with laptop refresh and upgrade processes
Strong troubleshooting skills for hardware and software issues
Ability to support end-users onsite and remotely in a corporate environment
Familiarity with inventory tracking and asset management
Experience coordinating device replacements and user scheduling
Strong communication skills and a customer-service orientation
Ability to work independently and manage a high-volume backlog
Experience with ITSM tools (ServiceNow or similar) is a plus

Key Responsibilities

Coordinate and facilitate a corporate laptop refresh, owning the backlog of 2025-and-older devices due for upgrade through to completion. Must be experienced with Windows and Mac imaging, deployment, support, and troubleshooting, and able to communicate clearly with both technical and non-technical users to facilitate each replacement. Responsible for ensuring laptops are shipped properly and tracked through the entire process, including the return of retired devices.