IT Support Specialist

About IonQ: IonQ, Inc. [NYSE: IONQ] is the world's leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing, networking, sensing, and security. IonQ's newest generation of quantum computers, the IonQ Tempo, is the latest in a line of cutting-edge systems that have been helping customers and partners including Amazon Web Services, and AstraZeneca achieve 20x performance results and accelerate innovation in drug discovery, materials science, financial modeling, logistics, cybersecurity, and defense. In 2025, the company achieved 99.99% two-qubit gate fidelity, setting a world record in quantum computing performance. Headquartered in College Park, Maryland, IonQ has operations in California, Colorado, Massachusetts, Tennessee, Washington, Italy, South Korea, Sweden, Switzerland, Canada, and the United Kingdom. Our quantum computing services are available through all major cloud providers, while we also meet the needs of networking and sensing customers across land, sea, air, and space. IonQ is making quantum platforms more accessible and impactful than ever before. About Vector Atomic: Vector Atomic, an IonQ company, is building quantum technology to transform navigation, timing, geophysical exploration, and telecommunications. Our team of engineers, scientists, software developers, and operations professionals works together to solve complex challenges and turn bold ideas into real-world solutions. We value collaboration, curiosity, and diverse perspectives, and we give every team member the opportunity to make an immediate impact while growing their skills. If you're excited to work on breakthrough technology in a fast-paced, hands-on environment, we'd love to hear from you. We are seeking an IT Support Specialist to join our growing IT team. This is a hands-on position supporting approximately 100+ employees and 350+ endpoints in a primary Windows-based environment with a smaller footprint of Linux systems. The ideal candidate is an experienced IT professional who excels at solving technical problems, working directly with users, and taking end-to-end ownership of issues. This role extends beyond traditional help desk duties to include endpoint administration, cloud productivity suite support, network maintenance, cybersecurity monitoring, and active participation in our federal and industry compliance programs. Location: Pleasanton, California (Bay Area) Requirements What You'll Do Endpoint & User SupportProvide Tier 2/3 technical support primarily for Windows systems, alongside foundational support for Linux environmentsDeploy, configure, troubleshoot, and maintain laptops, desktops, mobile devices, and peripheralsSupport cloud productivity tools, user account lifecycles, authentication, and access controlsMaintain accurate IT documentation, asset management records, and standard operating proceduresIdentity & Network InfrastructureAssist with directory services, central identity management, and group policy administrationSupport enterprise Mobile Device Management (MDM), Remote Monitoring and Management (RMM), and unified endpoint management platformsTroubleshoot local network infrastructure, including LAN, Wi-Fi, VPN, DNS, DHCP, VLANs, switching, and firewallsAssist with IT infrastructure projects, network deployments, office moves, and technology upgradesSecurity & ComplianceAssist with endpoint hardening, patch management, vulnerability remediation, and baseline security configurationsSupport enterprise Endpoint Detection and Response (EDR) and Security Information and Event Management (SIEM) toolsAdminister phishing-resistant Multi-Factor Authentication (MFA) technologies and hardware security keysAssist with federal and industry cybersecurity compliance programs (e.g., NIST SP 800-171, CMMC) and evidence collectionInterface with engineering, manufacturing, and general business teams to ensure secure, compliant operational workflows Preferred Qualifications: Formal industry certifications are not required. Relevant certifications and demonstrated technical knowledge will be evaluated as part of your overall qualifications and reflected in total compensationExperience administering enterprise cloud productivity and identity management platformsHands-on exposure to Linux administration and endpoint supportFamiliarity with enterprise EDR and SIEM security logging solutionsExperience maintaining network switches, firewalls, and wireless access infrastructureFamiliarity with cybersecurity compliance frameworks (such as NIST SP 800-171, CMMC, or DFARS) and handling standards for sensitive dataPractical knowledge of phishing-resistant MFA tokens and modern hardware security keys What We're Looking For: A degree in Information Technology, Computer Science, or a related field is preferred, but equivalent professional experience and demonstrated capabilities will be fully considered3+ years of professional IT support or systems administration experience in an enterprise environmentStrong Windows OS troubleshooting and administration capabilitiesPractical experience supporting Directory Services (Active Directory) and Group PolicySolid understanding of core networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs, and wireless protocols)Hands-on experience with endpoint management, deployment tools, or RMM platformsStrong analytical, communication, documentation, and customer-service skills, with the ability to manage multiple priorities independently Benefits Vector Atomic values teamwork, open and honest discourse, and work-life balance. We offer competitive compensation and benefits including: Platinum-level family health coverage (medical, dental, vision)Health and dependent care Flexible Spending Accounts (FSA)Employer 401(k) contributions20 days of paid time off & 11 paid holidaysPaid parental leaveFully stocked kitchen Pay Range The approximate base salary range for this position is $80,000 to $120,000 per year. The total compensation package includes base, bonus, equity and benefits. It's atypical to be hired at the top end of this range for the role, as actual pay is based on several factors, including job-related knowledge, skills, and experience level. Vector Atomic is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Vector Atomic does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.