IT Support Specialist

About the Role

The IT Support Specialist position at Urgo Medical requires a strong technical background and hands-on experience with enterprise-level systems, including SQL, ERP (SAP), Microsoft 365, SharePoint, Snowflake, Active Directory, and Windows Server environments. This role is crucial in supporting UMNA infrastructure, assisting users, and driving process automation initiatives.

Responsibilities

• ERP Support: Assist with existing ERP and SAP implementation, support/training, automation, and integration with EDI and other business platforms.
• Automation & Process Improvement: Develop and implement automated solutions to streamline IT/Business operations.
• Database Management: Perform SQL queries, manage databases, and support cloud data solutions.
• User Management: Handle user provisioning, permissions, and management via Active Directory, Azure, Microsoft 365, etc.
• IT Support & Troubleshooting: Support end-users, resolving issues related to Windows 11, Teams, VoIP, SharePoint, audio-visual equipment, etc.
• System Administration: Help maintain Windows Servers, Active Directory, Office 365, SQL Server, Power BI, and Snowflake environments.
• Collaboration Tools: Support Teams, SharePoint, VoIP, and other communication tools.
• Documentation: Maintain IT documentation and standard operating procedures.
• Global Team Collaboration: Assist Global URGO IT as needed and work within published procedures.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3+ years of experience in Enterprise IT support or system administration roles.
• Proficiency with SQL, SAP, Windows Server, Windows 11, Azure, and Active Directory.
• Experience with Office 365 administration, Teams, SharePoint, and VoIP systems.
• SAP Experience Required:
  • Proven experience with SAP ERP environments (e.g., SAP S/4HANA, SAP ECC) with a focus on security and GRC.
  • Proven experience administering and managing SAP GRC modules (e.g., Access Control, Risk Analysis, Emergency Access Management).
  • Demonstrated ability to manage user access lifecycle (provisioning, deprovisioning, periodic reviews) within SAP.
  • Experience supporting internal compliance and audits within SAP environments.
  • Ability to partner with business and finance teams to align SAP controls with operational processes.

Competencies

• Effective communication skills, both written and verbal, with customers at all organizational levels and leaders in other regions.
• Strong relationship skills with third-party suppliers and customers.
• Good program & project management skills with the ability to prioritize activities effectively to execute multiple projects in parallel.
• Excellent problem-solving and resolution skills.
• Scripting skills for automation.

Work Environment

• Indoors, in an office environment, with temperature control.
• No adverse environmental conditions expected.
• Up to 10% travel expected.

Physical Demands

• Sedentary work, exerting up to 30 pounds of force occasionally.
• Repetitive motion, substantial movements of the wrists, hands, and/or fingers.
• Close visual acuity required for tasks like data analysis, transcribing, and computer use.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Company-paid and voluntary life Insurance
• Company-paid disability insurance and benefits
• EAP
• 401(k) with company match
• Paid time off
• Paid family leave

Pay

$70,000 - $85,000 annually, bonus eligible

Urgo Medical is an equal opportunity employer. We abide by all federal, state, and local laws prohibiting employment discrimination based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, or any other protected status, except where a reasonable, bona fide occupational qualification exists.