IT Support Specialist

University of Arkansas, Fayetteville – IT Operations

About the role

The IT Support Specialist provides frontline technical support for the Division of Student Affairs. This position is responsible for troubleshooting, maintaining, and supporting hardware and software. The role requires strong customer service skills, technical proficiency, and the ability to work in a team-oriented environment serving a broad university community. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Responsibilities

• Troubleshoot and resolve hardware and software issues for end users
• Maintain and support IT equipment and systems
• Provide customer service and technical assistance in a student-centered environment
• Create and maintain documentation regarding systems and procedures
• Collaborate with team members to prioritize and complete tasks

Requirements

• Associate’s degree in information technology, computer science, or related field
• At least one year of relevant experience providing technical support in a customer-facing role or at least three years of relevant experience providing technical support in a customer-facing role

Preferred Qualifications

• Experience supporting mixed environments, with emphasis on Windows systems, macOS, and iOS/iPadOS devices
• Experience with configuration management and software deployment
• Proficiency with Microsoft Intune and Active Directory
• Asset management experience (hardware lifecycle, inventory audits, decommissioning)
• Experience supporting conference room setups
• Experience with ITIL service management and enterprise ticketing systems (TeamDynamix, ServiceNow, etc.)
• CompTIA A+ or similar certification
• Valid driver’s license

Skills

• Strong troubleshooting and problem-solving skills to resolve user issues quickly and professionally
• Excellent interpersonal and communication skills, with the ability to explain technical information to non-technical users
• Ability to prioritize tasks and work independently and collaboratively
• Ability to learn new technologies and methodologies

Benefits

• University contributions to health, dental, life, and disability insurance
• Tuition waivers for employees and their families
• 12 official holidays
• Immediate leave accrual
• Choice of retirement programs with university contributions ranging from 5 to 10% of employee salary

Pay

$43,923

Schedule

Day Shift

Closing date: 08/08/2026