IT Support Specialist

The Opportunity

The IT Support Specialist works as part of the geographically dispersed IT team to collaboratively manage support escalation requests from the Help Desk. The IT Support Specialist works as part of a team to deploy, maintain, and support end-user devices and systems, including desktop hardware, antivirus, patching, software deployment systems, video conferencing, and printers in our growing company. This role is located in our Fargo, North Dakota Office.

What You’ll Do

• Upholds the Mission, Vision, and Core Values of Ulteig.
• Acts diligently to ensure information security policies are followed.
• Installs, maintains, and supports end-user technology, including computers, printers, phones, and software.
• Works as part of the IT team handling Help Desk escalations to provide problem analysis and problem resolution.
• Manages workload efficiently and prioritizes tasks.
• May have ownership of IT support tools and/or processes.
• Identifies potential system improvements for presentation to IT management for consideration, to improve Ulteig’s technology.
• Recommends standards for end-user device hygiene and efficiency.
• Identifies user issue trends and escalates as needed.
• Completes projects and tasks within scope guidelines.
• Creates technical documentation, including procedures, standards, best practices, break/fix solutions, and manuals.
• Works collaboratively with individuals at all levels in the organization in a team environment.
• Provides local IT hands-on support to remote team members.
• May collaborate with external vendors.
• Complies with all company and client safety standards.
• Follows all company policies and procedures.

What We Expect From You

• An associate's degree in IT is required, with a bachelor’s degree preferred.
• A minimum of 2 years of experience with Help Desk or an IT support-related field.
• Extensive experience with PC hardware, software applications, operating systems, and network connectivity is required.
• Experience related to client/server security.
• Experience with imaging software is a plus.
• Previous experience in an engineering environment is a plus.
• Knowledge of IT systems, including but not limited to Microsoft Windows Server, Windows 10/11, Office365, and computer hardware.
• Must possess a well-rounded knowledge of commonly used concepts, practices, and procedures.
• Ability to effectively troubleshoot by applying logical analysis and problem-solving techniques.
• Demonstrates excellent verbal/written communication, time management, customer service, interpersonal, and organizational skills.
• Demonstrates the ability to be organized, effectively prioritize, and work on multiple projects and meet deadlines by setting priorities.
• Requires analytical thinking, time management skills, and, most importantly, excellent customer service skills.
• This is a hybrid role that requires working in the office three days per week.
• Demonstrates openness to innovation by embracing and applying evolving technology and AI tools to enhance workflows, solve problems, and drive continuous improvement.
• Requires authorization to work permanently in the U.S.
• Physical Requirements/Working Conditions: Requires the ability to lift up to 50 lbs. Requires the ability to travel infrequently. Requires a valid driver’s license and an insurable driving record. Requires prolonged sitting with occasional walking, standing, bending, stooping, and stretching.

Physical Requirements/Working Conditions

Requires the ability to lift up to 50 lbs. Requires the ability to travel infrequently. Requires a valid driver’s license and an insurable driving record. Requires prolonged sitting with occasional walking, standing, bending, stooping, and stretching.

As You Consider Applying

Requires the ability to lift up to 50 lbs. Requires the ability to travel infrequently. Requires a valid driver’s license and an insurable driving record. Requires prolonged sitting with occasional walking, standing, bending, stooping, and stretching.

Additional Opportunity Details

• Target Base Compensation Range for this role is $28.00 - $37.75/hour.
• Factors that may be used to determine your actual salary include your job-specific skills, education, training, job location, number of years of experience related to this role, and comparison to other employees already in this role.
• This position will be posted for a minimum of 3 days and will continue to be posted for an average of 60 days until a qualified applicant is selected or the position has been cancelled.
• Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Ulteig Engineers, Inc., will not accept unsolicited resumes from any source other than directly from a candidate or an approved vendor that has a written and signed agreement in place with Ulteig. Please do not contact or forward resumes to our company employees or locations. Any unsolicited resumes will be considered Ulteig property. Ulteig is not responsible for any charges or fees related to unsolicited resumes.