IT Support Specialist

Remote Tier 1 IT Support Specialist # Remote Tier 1 IT Support Specialist ## About the Role A technology services firm is seeking a Tier 1 IT Support Specialist for a long-term contract position in Elk Grove, California. This entry-level role provides remote technical support to users, with a focus on troubleshooting desktop and device issues and managing incident tickets. The successful candidate will have service desk experience, working knowledge of Microsoft applications, and the ability to analyze and resolve technical problems efficiently in a remote support environment. ## Key Responsibilities - Provide Tier 1 remote technical support.- Troubleshoot desktop and device-related technical issues.- Analyze technical problems and identify appropriate resolutions.- Manage and maintain incident tickets.- Support users with Microsoft applications.- Document and track technical support issues as needed.- Provide efficient and responsive assistance to users. ## Required Qualifications - High school diploma.- 1 year of IT service desk experience.- Working knowledge of Microsoft applications.- Ability to analyze and resolve technical problems efficiently. ## Preferred Qualifications - No additional preferred qualifications are specified in the provided job description. ## Skills & Competencies - Tier 1 IT support- Remote technical support- IT service desk- Desktop troubleshooting- Device troubleshooting- Incident ticket management- Microsoft applications- Technical problem-solving- Troubleshooting- Analytical thinking- User support- Issue resolution ## Education & Experience **Education** - High school diploma. **Experience** - 1 year of IT service desk experience. ## Work Arrangement & Schedule - **Work Arrangement:** Remote- **Location:** Elk Grove, CA, US- **Employment Type:** Long-term contract- **Seniority:** Entry-level- **Expected Weekly Hours:** Not specified.- **Schedule:** Not specified. ## Compensation & Benefits - **Compensation:** Competitive pay range is offered; the specific range is not provided in the source job description.- **Benefits:** Not specified in the provided job description. ## Compliance / Additional Information - The source description contains a title inconsistency, referring to the position as both a **Senior Technical Recruiter** and an **entry-level Tier 1 technical support role**. The responsibilities and qualifications clearly describe a **Tier 1 IT Support Specialist**, so that job title is used here.