IT Support Specialist

What You'll Do

As IT Support Specialist, you will work in a fast-paced environment, providing comprehensive IT technical support and desktop assistance to staff across various locations, including the New York City area. You will manage audio/visual (A/V) support for corporate meetings and events. This includes setting up and maintaining video conferencing systems, projectors, microphones, and other A/V equipment, ensuring smooth execution of presentations and virtual communications.

Responsibilities

• Set Up & Installation
• Provide A/V setup and technical support for meetings, conferences, and presentations, ensuring smooth operation of equipment such as video conferencing systems, projectors, and microphones.
• Mount, rack, install and support a complex Data closet to included switches, routers, and access points.
• Work with ISPs to coordinate new installs, moves, and terminations.
• Technical & Operational Support
• Deliver IT and A/V support excellence across all levels of the organization.
• Ensure seamless functionality across all technical resources, e.g. - assisting in maintaining data centers, overseeing network systems, and coordinating with service providers for system installations and relocations.
• Support and advance process improvement.
• Document and advance process improvements.
• Documentation
• Document IT procedures and contribute to continuous process improvements.

Requirements

• Bachelor’s (BA or BS) in business, computer science, or related field; or 3+ years commensurate experience supporting current technologies and systems.
• Maintain Microsoft/CompTIA Certifications.
• In-depth knowledge and understanding of Helpdesk and support metrics.
• Advanced proficiency with Microsoft Office 365 and network troubleshooting, including cabling and hardware diagnostics.
• Strong network troubleshooting skills to include network cabling, termination, and troubleshooting.
• Comprehensive IT and A/V expertise, including experience with setting up and troubleshooting video conferencing systems, projectors, and other audio/visual equipment.
• The ability to navigate complex and/or difficult situations and bring about positive resolutions within the scope of responsibilities.
• Strong knowledge of IT operations and support processes, including system installations, hardware configurations, and network troubleshooting.
• Familiarity with helpdesk and support metrics, ensuring efficient response times and high customer satisfaction.
• Ability to manage operational tasks such as maintaining data center equipment, coordinating with ISPs, and ensuring smooth network and service installations.
• Exceptional organizational and communication skills, with the ability to explain technical issues clearly to non-technical users.
• Strong organizational, administration, presentation, and communication skills (both verbal and written) with excellent interpersonal skills.
• Strong troubleshooting skills.

Qualifications

• None specified

Skills

• None specified

Benefits

• Health insurance (Medical, Dental, Vision)
• Paid time off (Vacation, Sick, Floating)
• Retailment plan (403b)
• Flexible Spending Account (FSA)
• Commuter benefits
• Life/Accident insurance
• Short-term Disability Insurance
• Long-term Disability Insurance
• Employee Assistance Plan (EAP)

Pay

$65,000 - $72,000/yr

Schedule

N/A