IT Support Specialist

The Collier Companies is seeking an IT Support Specialist to join our team! This is an on-site role, reporting from one of The Collier Companies’ Home Office in Gainesville, which offers beautiful natural areas, a temperate climate, and tremendous educational, cultural, and commercial opportunities. Gainesville was recently ranked as one of the top 10 places to live in the United States. We are seeking a highly motivated and technically skilled IT Support Specialist to join our onsite Information Technology team. This role is responsible for providing advanced Level II/III technical support for end users, endpoint systems, Microsoft cloud platforms, and enterprise applications across the organization. The ideal candidate will possess strong experience supporting Microsoft 365, Azure, endpoint management technologies, and mixed operating system environments. This position serves as a technical escalation resource for the Help Desk team and requires excellent troubleshooting, communication, and customer service skills. Candidates should be comfortable operating in a fast-paced environment while maintaining a high standard of technical support and professionalism. Perks – The Good Stuff The Collier Companies 401k match is 100% of your contribution up to 10% of your gross income.Up to 24 days off during your first year with an annual increase!Stylish TCC logo attire provided.Comprehensive medical, dental & vision insurance.Group & supplemental life insurance policy options.Healthcare reimbursement account & legal services insurance.Career growth opportunities.Industry education opportunities. Qualifications Primary Responsibilities Provide advanced onsite Level II/III support for desktops, laptops, mobile devices, printers, conferencing systems, and peripheral hardwareTroubleshoot and resolve escalated hardware, software, authentication, connectivity, and endpoint management issuesAdminister and support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Azure Active Directory (Entra ID)Deploy, configure, maintain, and troubleshoot Windows 10/11 and macOS systems in an enterprise environmentManage endpoint provisioning, configuration policies, compliance, and device security through Microsoft IntuneUtilize Zendesk ticketing platform to document incidents, service requests, asset tracking, and resolution detailsSupport user account lifecycle management including onboarding, offboarding, MFA setup, permissions, and access controlAssist with endpoint security remediation, patch management, software deployment, and vulnerability mitigationCollaborate with infrastructure, networking, and cybersecurity teams on operational support and project initiativesMaintain technical documentation, knowledge base articles, and standard operating proceduresMonitor ticket queues and ensure service level expectations are consistently achievedParticipate in system upgrades, deployments, migrations, and IT improvement initiatives Required Qualifications Minimum 3+ years of professional IT support experience in a corporate or enterprise environmentMinimum 3+ years of hands-on experience supporting Microsoft 365 and Microsoft Azure environmentsStrong technical knowledge of:Windows 10 and Windows 11 administration and troubleshootingMicrosoft Intune / Endpoint ManagerAzure Active Directory (Entra ID)Microsoft 365 administration and supportDesktop imaging, software deployment, and endpoint configurationExperience supporting macOS devices in a business environmentExperience utilizing Zendesk or similar ITSM/ticketing platformsUnderstanding of Active Directory, group policy, account administration, and endpoint security best practicesWorking knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and wireless connectivity troubleshootingStrong analytical, troubleshooting, and problem-solving abilitiesExcellent written and verbal communication skillsDemonstrated commitment to delivering exceptional customer service and end-user supportAssociate’s degree or higher in a relevant field (e.g., Information Technology, Computer Science) is required. Preferred Qualifications Experience with endpoint protection and vulnerability management solutionsExperience supporting hybrid and remote workforce environmentsFamiliarity with scripting or automation tools such as PowerShell is a plusExperience working within structured ITIL or service management environments Highly Desired Certifications Microsoft Certified: Modern Desktop Administrator AssociateMicrosoft 365 CertifiedAzure Fundamentals or Azure Administrator Associate Desired Certifications CompTIA A+CompTIA Network+CompTIA Security+ Soft Skills & Attributes Customer-focused mindset with strong interpersonal skillsAbility to communicate technical concepts to non-technical usersStrong organizational and time management skillsAbility to manage multiple priorities and escalations effectivelySelf-motivated with the ability to work independently and collaborativelyStrong attention to detail and commitment to operational excellence Work Environment Full-time onsite positionParticipation in a rotating weekly on-call schedule for after-hours support and incident response is requiredOccasional evening or weekend work may be required for maintenance windows, upgrades, or critical issue resolutionAbility to lift and transport IT equipment including desktops, monitors, and related hardware as needed Our Culture – How We’re Different The Collier Companies is a fast-growing company that fosters a professional attitude and a strong team spirit. We are committed to training our teams well, honoring their achievements, and promoting from within. Our team is highly focused on both personal and professional growth, building a strong relationship with our residents, and creating an environment that each of our residents can call home. At The Collier Companies, we recognize TEAM MEMBERS for being the foundation of our success which aligns with our internal mission statement PROUDLY SUPPORTING OUR TEAM MEMBERS IN BECOMING THEIR BEST SELVES.Our external mission is PROUDLY MAKING YOUR HOME THE HEART OF OUR BUSINESS.We are good STEWARDS to each other, believe in collaboration and support one another to achieve our missions.We PRIDE ourselves on working and growing with the principles taught in “The 7 Habits of Highly Effective People”, written by Stephen Covey.The Collier Companies Team Members are committed to CANI (Constant & Never-Ending Improvement) & to utilizing our I&R (Initiative & Resourcefulness) to find solutions that are BOTH E&E (Efficient & Effective) that we implement via IIT (I Intend To ____)We are committed to ONGOING LEARNING – At The Collier Companies & sponsor book clubs, training, and mentorship to support the professional and personal growth of our team.We also have our internal learning program called Collier College that is based on the structure and teachings from the Nathan Collier Master of Science in Real Estate program at the University of Florida.GROWTH – We have a goal to double in size within the coming decade! Our team members have a FIRE IN THE BELLY and hold the torch with a BURNING SENSE OF URGENCY!We bring STABILITY into the marketplace and to our residents with a LONG-TERM HOLD strategy. This benefits our human capital, finances, and customer experience.ROOTED – We are privately owned and have been in business since the 1970’s. We currently own and manage over 12,000 apartment homes and we’re pacing over 1,000 new apartment home construction starts each year. At The Collier Companies, it is all about people. Our Residents depend on us to be observant, interested in their lives, and quick to respond to their needs. We enjoy working with them and with each other. Every day is different: rewarding, challenging, and fun. When someone lives in one of our communities, they are entrusting us with providing their Home, something fundamental to their emotional, spiritual, and physical well-being and we consider that both a wonderful Honor and a significant Duty that we are passionate about. We ask all that join us to commit to doing likewise. PROUDLY MAKING YOUR HOME THE HEART OF OUR BUSINESS WHILE SUPPORTING TEAM MEMBERS TO BECOME THEIR BEST SELVES Background checks are an employment requirement. Upon submission of your application, you will be invited to complete our candidate assessment. These Are Required Steps In The Hiring Process. The Collier Companies is an Equal Opportunity Employer #INDMP