IT Support Specialist

The IT Support Specialist role is an on-site position based in Gainesville, FL—recently ranked one of the top 10 places to live in the United States. This role reports to one of The Collier Companies’ Home Offices, offering a temperate climate, natural beauty, and rich educational, cultural, and commercial opportunities.

About the role

We are seeking a highly motivated and technically skilled IT Support Specialist to join our onsite Information Technology team. This role provides advanced Level II/III technical support for end users, endpoint systems, Microsoft cloud platforms, and enterprise applications. The ideal candidate will have strong experience supporting Microsoft 365, Azure, endpoint management technologies, and mixed operating system environments. This position serves as a technical escalation resource for the Help Desk team and requires excellent troubleshooting, communication, and customer service skills. Candidates should thrive in a fast-paced environment while maintaining high standards of technical support and professionalism.

Responsibilities

• Provide advanced onsite Level II/III support for desktops, laptops, mobile devices, printers, conferencing systems, and peripheral hardware
• Troubleshoot and resolve escalated hardware, software, authentication, connectivity, and endpoint management issues
• Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Azure Active Directory (Entra ID)
• Deploy, configure, maintain, and troubleshoot Windows 10/11 and macOS systems in an enterprise environment
• Manage endpoint provisioning, configuration policies, compliance, and device security through Microsoft Intune
• Utilize Zendesk ticketing platform to document incidents, service requests, asset tracking, and resolution details
• Support user account lifecycle management including onboarding, offboarding, MFA setup, permissions, and access control
• Assist with endpoint security remediation, patch management, software deployment, and vulnerability mitigation
• Collaborate with infrastructure, networking, and cybersecurity teams on operational support and project initiatives
• Maintain technical documentation, knowledge base articles, and standard operating procedures
• Monitor ticket queues and ensure service level expectations are consistently achieved
• Participate in system upgrades, deployments, migrations, and IT improvement initiatives

Requirements

• Minimum 3+ years of professional IT support experience in a corporate or enterprise environment
• Minimum 3+ years of hands-on experience supporting Microsoft 365 and Microsoft Azure environments
• Strong technical knowledge of:
  • Windows 10 and Windows 11 administration and troubleshooting
  • Microsoft Intune / Endpoint Manager
  • Azure Active Directory (Entra ID)
  • Microsoft 365 administration and support
  • Desktop imaging, software deployment, and endpoint configuration
• Experience supporting macOS devices in a business environment
• Experience utilizing Zendesk or similar ITSM/ticketing platforms
• Understanding of Active Directory, group policy, account administration, and endpoint security best practices
• Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and wireless connectivity troubleshooting
• Strong analytical, troubleshooting, and problem-solving abilities
• Excellent written and verbal communication skills
• Demonstrated commitment to delivering exceptional customer service and end-user support
• Associate’s degree or higher in a relevant field (e.g., Information Technology, Computer Science)

Preferred Qualifications

• Experience with endpoint protection and vulnerability management solutions
• Experience supporting hybrid and remote workforce environments
• Familiarity with scripting or automation tools such as PowerShell
• Experience working within structured ITIL or service management environments

Desired Certifications

• Microsoft Certified: Modern Desktop Administrator Associate
• Microsoft 365 Certified
• Azure Fundamentals or Azure Administrator Associate
• CompTIA A+
• CompTIA Network+
• CompTIA Security+

Skills

• Customer-focused mindset with strong interpersonal skills
• Ability to communicate technical concepts to non-technical users
• Strong organizational and time management skills
• Ability to manage multiple priorities and escalations effectively
• Self-motivated with the ability to work independently and collaboratively
• Strong attention to detail and commitment to operational excellence

Benefits

• 100% 401k match up to 10% of gross income
• Up to 24 days off during your first year with annual increases
• Stylish TCC logo attire provided
• Comprehensive medical, dental, and vision insurance
• Group and supplemental life insurance policy options
• Healthcare reimbursement account and legal services insurance
• Career growth and industry education opportunities

Schedule

• Full-time onsite position
• Rotating weekly on-call schedule for after-hours support and incident response
• Occasional evening or weekend work for maintenance windows, upgrades, or critical issue resolution

Work Environment

• Ability to lift and transport IT equipment including desktops, monitors, and related hardware

Our Culture

The Collier Companies is a fast-growing company fostering a professional attitude and strong team spirit. We are committed to training teams well, honoring achievements, and promoting from within. Our culture emphasizes personal and professional growth, building strong resident relationships, and creating environments residents can call home.

Our internal mission is Proudly Supporting Our Team Members in Becoming Their Best Selves, while our external mission is Proudly Making Your Home the Heart of Our Business. We value stewardship, collaboration, and principles from The 7 Habits of Highly Effective People by Stephen Covey. Team members are committed to CANI (Constant & Never-Ending Improvement) and using I&R (Initiative & Resourcefulness) to find E&E (Efficient & Effective) solutions implemented via IIT (I Intend To ____).

We prioritize ongoing learning through book clubs, training, mentorship, and Collier College—an internal program based on the Nathan Collier Master of Science in Real Estate at the University of Florida. With a goal to double in size within the decade, we seek team members with a fire in the belly and a burning sense of urgency. Our long-term hold strategy brings stability to the marketplace, benefiting human capital, finances, and customer experience.

Rooted since the 1970s, we currently own and manage over 12,000 apartment homes, with over 1,000 new construction starts annually. At The Collier Companies, it’s all about people—our residents depend on us to be observant, engaged, and responsive. We enjoy working with residents and each other, embracing daily challenges that are rewarding and fun. When someone lives in one of our communities, they entrust us with their home—something fundamental to their well-being—and we consider this both an honor and a duty.