It Support Specialist
Key Responsibilities
- Troubleshoot hardware, software, and user access issues across multiple platforms
- Provide primary support for MacOS environments, with additional support for Windows and Chromebooks
- Manage user accounts and permissions using Entra ID and Google Workspace
- Support onboarding and offboarding processes, including device provisioning and access setup
- Troubleshoot printers, Wi-Fi connectivity, VPN access, and basic network issues
- Manage and maintain endpoints using Microsoft Intune or equivalent MDM tools
- Document support activities and resolutions within the ticketing system (e.g., Jira Service Management)
- Escalate complex technical issues to appropriate teams when necessary
Required Qualifications (Must Have Skills)
- Experience providing Tier 1 Help Desk or Desktop Support
- Strong troubleshooting skills across hardware, endpoints, and operating systems
- Hands-on experience supporting MacOS environments (primary focus)
- Familiarity with basic networking concepts (Wi-Fi, VPN, DNS)
- Experience with printer and peripheral support
- User account provisioning and access management experience
- Endpoint/device management experience (Microsoft Intune or similar tools)
- Excellent communication and strong customer service mindset
Preferred Qualifications
- Experience with Microsoft Entra ID (Azure AD) and Google Workspace administration
- Experience with Jira Service Management or similar ticketing platforms
- Knowledge base documentation experience
- Familiarity with collaboration tools such as Slack
- CompTIA A+ or Network+ certifications (or equivalent experience)
Project Impact & Key Initiatives
- Office Transition Support: Play a key role in stabilizing IT operations during the transition from a closing office, ensuring uninterrupted support
- End-User Productivity: Provide hands-on, responsive IT support to minimize downtime and improve employee experience
- Onsite IT Ownership: Establish a strong onsite IT presence in Boulder, acting as the go-to resource for all technical needs
- Modern Tool Adoption: Support and optimize enterprise tools such as Intune, Entra ID, and Google Workspace
- Scalable Support Model: Contribute to a broader IT support strategy that effectively serves both onsite and remote employees
Work Environment
- Full-time, onsite role based in Boulder, CO
- Serves approximately 30 onsite users and a broader U.S. workforce
- Flexible part-time schedule (20 hours per week) within standard business hours
- Startup-style environment requiring adaptability and self-sufficiency
- May involve light physical tasks, including equipment setup and movement
Job Type & Location
This is a Contract position based out of Boulder, CO.
Pay And Benefits
The pay range for this position is $20.00 - $29.00/hr.
Requirements Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems
We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.
TEKsystems and TEKsystems Global Services are Allegis Group companies. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.