IT Support Specialist

About the role

This position requires you to obtain a Public Trust clearance, meaning that US Citizenship or a Green Card is required. The IT Support Specialist will work as a team member supporting the VA with a large PC deployment.

Responsibilities

• Deploy, image, and set up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) around the VA medical center campus as well as offsite training centers.
• Unbox, set up, install, configure, remove equipment, re-pack hardware for shipment, and with limited supervision.
• Setup equipment at various training sites.
• Traverse around the site campus transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets.
• Frequently need to be able to push carts carrying equipment.
• Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills.
• Experience with conducting routine system administration tasks and logging data in system admin logs.
• Maintain troubleshooting a wide variety of systems and networks, including high availability systems.
• Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service.

Requirements

• Minimum of 1-year experience in imaging and installing computer equipment.
• Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions.
• Personal transportation available during work hours.
• Experience with the ServiceNow ticketing system is a nice to have.
• Experience with the VAPublic Trust clearance.

Qualifications

• High School Diploma or GED and 8 years of experience working in a professional environment in lieu of a degree or bachelor’s degree in IT, CS, EE, IS and 1 years of experience.