IT Support Specialist

About the role

Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east, an award-winning ski school, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. The IT Support Specialist will be focused on learning and supporting Sugarbush’s wide ranging IT technologies.

Responsibilities

• Providing support for customers through direct interaction, answering calls, and responding to tickets.
• Providing project support assistance through distributing, installing, and configuring IT-related equipment.
• Supporting peripherals, computers, RFID gates, Wi-Fi systems, network switches, and software via calls and ticketing.
• Providing operations support for conference room AV tech, resort audio systems, webcams, security & operational cameras, network PA system, digital signage and accompanying media devices, projectors, video wall, TVs, TV streaming devices and cable boxes.
• Working with IT management systems related to security, network, and systems monitoring.
• Working with Azure, Intune, Exchange, SCCM, and Active Directory.
• Participating in infrastructure and cabling projects.
• Assisting in daily operations checks to ensure all systems are functioning properly.
• Activating and de-activating user accounts.
• Performing firmware and software updates on both AV and IT equipment.
• Assisting in inventory management and systems documentation.

Qualifications

• A proven background supporting IT technologies with a foundational understanding of network concepts, a minimum of 3 years of experience, and preferably IT-related certifications.

Desired IT Experience

• Supporting and troubleshooting IT-related systems.
• A foundational understanding of networking and Wi-Fi technologies.
• Understanding of the operation and configuration principles of computer hardware and peripherals.
• Experience using Microsoft Office and collaboration applications such as Teams.
• Experience thinking through and solving technology issues.
• A strong awareness of cybersecurity challenges and best practices.

Required Attributes

• Honesty and ability to identify, acknowledge, and learn from mistakes.
• A strong ability to follow instruction and learn quickly.
• A strong desire and passion to expand IT knowledge and skillsets.
• Excellent organization and coordination skills.
• Ability to communicate effectively with peers and guests.
• Strong logic and problem-solving skills.
• Ability to identify opportunities for improvement in processes, procedures, and technology.
• A valid driver’s license is required. May also be required to obtain a license or specific training for off-road vehicles or snow machines.
• Ability to work weekends and holidays as required.
• This position will require lifting and/or carrying of computer equipment across varying terrain, weekend work, and some evening work.
• During the winter season, travel up the mountain to provide support. The ability to ski or snowboard is highly preferred.
• This position may be required to participate in a rotating on-call schedule.
• We are a dog-friendly company/office. Candidates should be comfortable with dogs.
• Ability to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
• Ability to work for extended periods of time sitting, standing, bending, reaching, and speaking on a constant basis.

Benefits

• Free skiing and riding privileges at Sugarbush and across the family of Alterra Mountain Company resorts for all eligible employees and their dependents.
• Discounted rates at non-Alterra-owned Ikon Pass destinations.
• Discounted golf and Health & Recreation Center membership for eligible employees and their dependents.
• Vacation and sick time to rest, relax, and recharge.
• Generous discounts on food & beverage, apparel, and outdoor gear.
• Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more.
• 401(k) plan with generous company match.
• Paid parental leave of up to 6 weeks.
• Employee housing (subject to availability).

Pay

Full-time year-round salary range of $55,000–$60,000 per year depending on experience.