IT Support Specialist

BASIC FUNCTIONS

Are you someone who enjoys solving problems, helping others, and working with technology? We’re looking for a motivated individual to join our team in a support-focused help desk role. This position is perfect for someone who thrives in a collaborative environment but can also work independently to get things done.

ESSENTIAL FUNCTIONS

• Respond to and resolve end user support tickets
• Set up new user accounts and hardware
• Troubleshoot hardware and software issues
• Escalate complex issues when needed
• Maintain internal help documentation and procedures
• Keep service records for hardware up to date
• Absorb assistance with IT projects as time permits

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Computer Hardware
• Windows 10/11
• Windows Server
• Networking fundamentals
• PowerShell
• Active Directory
• Office 365