IT Support Specialist

Key Responsibilities

• Serve as the first point of contact for all employee technology tickets (hardware, software, account access, etc...)
• Troubleshoot and resolve routine issues independently & escalate complex issues where needed
• Maintain a running internal knowledge base of common issues and fixes
• Order and track company devices and maintain an inventory log
• Cook up new-hire hardware delivery and run day-one onboarding sessions for software installation and access
• Install and administer remote monitoring/support software on all company devices
• Provision new employees according to their specific role
• Fully and promptly deprovision departing employees' accounts, licenses, and device access
• Maintain audit cadence for license usage across the tech stack to flag unused seats, duplicate tools, or over provisioned licenses
• Recommend consolidations and cost savings
• Aid the technology team with system upgrades, rollouts, and projects as needed
• Maintain technology documentation and internal support resources
• Research and suggest solutions for organizational technology needs

Requirements

• Technical degree or certifications required
• 0-2 years job experience in a technical role
• Ability to quickly learn technical platforms; how they function and how end users must interact with them for best performance
• Exceptional creative problem solving skills; ability to diagnose, research, and troubleshoot new challenges independently
• Excellent communication skills (written & verbal) & ability to collaborate with team members with varying technical fluency
• Experience with our tech stack strongly preferred

Benefits

• We pay for 75% of your Medical, Dental, Vision insurance for YOU and YOUR FAMILY.
• FLEXIBLE VACATION TIME - We encourage you to take time to recharge so you can be your best here at work.
• EDUCATION - Team member education and learning budget on courses, events and books.
• FUN - Company activities, outings, and retreats.
• INVESTMENTS - 401(k) with a 3% Match.
• WORK STYLE - WFH or come to the office. The choice is yours!

Pay

The salary for this role is $50,000 - $60,000 annually based on experience.

Schedule

The schedule is flexible and can be worked remotely or in-office.