IT Support Specialist
About the role
The City of Pearland is in search for a dedicated full-time IT Support Specialist to join our dynamic Information Technology department. Are you data-driven? Do you thrive on being results-oriented? Can you excel in a fast-paced, high-tech environment? If you answered yes, this could be the perfect opportunity for you to shine! Help us keep our city connected and running efficiently while advancing your IT career.
Responsibilities
- Answers calls for tech support; answers the IT emergency line and calls or emails for support.
- Implements IT projects for departments within the City.
- Installs and upgrades software for users and vendors; performs upkeep, management, and administration of IT systems.
- Gathers information and data for various IT projects to increase user efficiency; creates new and updated workplace tools.
- Presents IT information and guidance that could lead to actionable events or purchases.
- Provides information and guidance on how to effectively complete departmental tasks from a technological perspective.
- Enforces IT policies and procedures.
- Provides technical support to all users and systems within the City of Pearland.
Requirements
- Associate's Degree or specialized courses/training equivalent to the satisfactory completion of two years of college in information technology or a closely related field.
- Two years of information technology support or closely related experience.
- One year of Audio-Visual experience preferred.
Qualifications and Certifications
- Valid Texas Driver's License.
- CompTIA A+.
- CompTIA Net+.
- CompTIA Sec+.
Benefits
The city pays all premiums for our employees' dental, long-term disability protection, and life insurance plus the majority portion of the medical premium for employees and their dependents. We also offer a retirement plan through the Texas Municipal Retirement System (TMRS) with a 2:1 employer match, life insurance, disability, access to the city's recreation fitness center, employee assistance program, educational assistance, 11 paid holidays and 2 designated paid holidays, paid vacation, sick leave, and an active wellness program focusing on physical, mental, and financial health.
Pay
The IT Support Specialist earns a competitive salary of $22.92-24.81 per hour based on qualifications.