IT Support Specialist
Job Details
We are Proud to be SJE! At SJE, we are more than a company — we are a family of brands with a shared vision and mission to provide industry-leading, innovative, and reliable control and monitoring solutions that improve efficiencies, protect the environment, and deliver dependable solutions to our valued customers.
About the role
This role supports our internal customers from our Birmingham AL location. The IT Support Specialist will handle more complex IT support requests, responding with a customer-first mindset and resolving issues quickly and effectively the first time. They will diagnose hardware and software problems, deploy and install new equipment, manage user accounts and permissions, and document solutions within our IT Service Management system. They will work closely with our Systems, Network, and Security teams to help maintain a reliable and secure technology environment by supporting endpoint devices, applying software updates and security patches, managing hardware inventory, and assisting with network connectivity and system administration.
Responsibilities
- Handle more complex IT support requests, responding with a customer-first mindset and resolving issues quickly and effectively the first time.
- Diagnose hardware and software problems.
- Deploy and install new equipment.
- Manage user accounts and permissions.
- Document solutions within our IT Service Management system.
- Work closely with our Systems, Network, and Security teams to help maintain a reliable and secure technology environment.
- Support endpoint devices, apply software updates and security patches, manage hardware inventory, and assist with network connectivity and system administration.
Requirements
- Experience supporting Windows-based desktops, laptops, mobile devices, and common business applications.
- Strong troubleshooting and problem-solving skills.
- Knowledge of Microsoft 365, Active Directory, user account administration, and endpoint management.
- Experience with Entra ID/Azure AD and Intune.
- Experience with ticketing or IT Service Management Systems.
- Understanding of networking fundamentals, printers, and hardware troubleshooting.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Strong organizational skills with the ability to manage multiple priorities.
- A collaborative mindset and a desire to continuously learn and improve.
- The ability to occasionally travel as needed (up to 5% of the time).
Qualifications
- A 2-year degree in Computer Engineering, Computer Science, or equivalent degree.
- A 4-year degree in Computer Engineering, Computer Science, or equivalent degree and 3-5 years of relevant experience are preferred.
- ITIL v4 Foundation training and knowledge of VMWare or other virtualization technologies is a bonus.
Skills
- Experience supporting Windows-based desktops, laptops, mobile devices, and common business applications.
- Strong troubleshooting and problem-solving skills.
- Knowledge of Microsoft 365, Active Directory, user account administration, and endpoint management.
- Experience with Entra ID/Azure AD and Intune.
- Experience with ticketing or IT Service Management Systems.
- Understanding of networking fundamentals, printers, and hardware troubleshooting.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Strong organizational skills with the ability to manage multiple priorities.
- A collaborative mindset and a desire to continuously learn and improve.
- The ability to occasionally travel as needed (up to 5% of the time).
- ITIL v4 Foundation training and knowledge of VMWare or other virtualization technologies.
Benefits
We offer a robust benefits package including health, life, short-term and long-term disability insurance as well as dental and vision programs you need to take care of your family, along with other benefit options. Check out our full benefits package!
Pay
Competitive pay is offered based on experience and qualifications.
Schedule
Monday – Friday, 8:00 am – 5:00 pm.
Benefits
We offer a robust benefits package including health, life, short-term and long-term disability insurance as well as dental and vision programs you need to take care of your family, along with other benefit options. Check out our full benefits package!
Why Work With Us
At SJE, we believe in empowering our employees to grow professionally while making a real impact. We offer competitive pay, excellent benefits, and a collaborative culture that encourages creativity and problem-solving. Join us and become a part of something bigger. Join a company where you’re not just working—you’re building a legacy!