IT Support Specialist

About the role

Energize your Career at SECO Energy! This position provides technical assistance to end-users in supporting personal computers and other related computer hardware and peripheral devices; software installation; diagnosing hardware and software problems; assisting with the use of internal and external computer systems.

Responsibilities

• Set up, configure, and maintain PC workstations, mobile devices, and associated software.
• Install and support operating systems (primarily Windows), Microsoft 365 applications, internet browsers, and print services.
• Provide technical support, guidance, and training to end users across all locations, including support for both PC and telephone systems.
• Troubleshoot, identify, and resolve hardware, software, and system issues using the company’s ticketing system in a timely and efficient manner.
• Maintain accurate documentation and provide instructional materials for end users on new devices, systems, or applications.
• Contribute to the IT Support internal knowledge base by adding and updating relevant information and solutions.

Requirements

Education: Minimum: High School diploma or GED.

Experience: Minimum: Two (2) years of responsible experience installing, supporting, and troubleshooting PC hardware, software, and networks; and peripheral equipment. Preferred: Experience within an electric utility or related industry.

Other requirements:

• Ability to work irregular hours for assignment completion and flexibility to change scheduling and report to work on short notice during emergency situations.
• A valid Florida driver’s license for regular driving privileges of a company vehicle; must have and maintain an acceptable driving record as determined by SECO Energy.
• Frequent business travel to all areas of service territory required.
• Successful completion of pre‑employment background check, physical and drug screen.
• Personal Protective Equipment: Required.
• Living requirement: Employees must live within one (1) hour from the assigned reporting location.

Physical demands and work environment: While performing the duties of this job, the employee is regularly required to sit and talk or hear; occasionally required to walk, stand, use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 30 pounds. Specific vision abilities required include close vision, distance vision, color vision, and the ability to adjust focus. The position operates in a general office environment with frequent local business travel between SECO Energy’s offices. Occasional exposure to risk of electrical shock; noise level is usually moderate.

Skills

• Safety: Follows safety procedures diligently, identifies potential hazards, and takes appropriate action to maintain a safe working environment.
• Member Commitment: Provides exceptional service to members, actively listening to their needs and ensuring their satisfaction.
• Honesty & Integrity: Acts with honesty and integrity in all tasks, maintaining transparency and ethical standards.
• Work Ethic: Demonstrates a strong work ethic by consistently meeting deadlines and achieving high performance in all tasks.
• Inclusive Culture: Contributes to an inclusive culture by respecting and valuing diverse perspectives and collaborating effectively with all team members.
• Accountability: Takes responsibility for their actions and decisions, ensuring they meet commitments and deliver high-quality work.
• Teamwork: Works collaboratively with team members, sharing information and supporting collective goals.
• Technical Proficiency & Problem Solving: Demonstrates proficiency in using personal computers, mobile devices and peripheral equipment. Has a solid understanding of Microsoft Windows operating systems and MS 365 applications. Experienced in identifying and removing viruses and malware, as well as providing remote desktop support. Skilled in configuring, deploying and maintaining Windows print services and enterprise software. Quickly learns and applies knowledge of proprietary systems and customer information platforms.
• Customer service & Communication: Exhibits a strong customer service orientation with excellent interpersonal and communication skills, including written, verbal, and active listening abilities. Effect