IT Support Specialist

for prose. We need to decide sections: About the role (summary), Responsibilities (duties), Requirements (maybe combine qualifications, experience/education, physical requirements?), Qualifications (knowledge, skills, abilities), Skills (maybe separate?), Benefits, Pay, Schedule. But we must avoid thin sections. Could combine some. Better: Sections: About the role (summary), Responsibilities (duties), Qualifications (knowledge, skills, abilities + experience/education + physical requirements), Benefits, Pay, Schedule. But the instruction says use headings for those specific labels if content exists. So we need to decide which headings to include. Let's extract content: About the role: The summary paragraph: "Maintaining efficiency and economy in operations management requires flexibility in job assignments. While each employee shall have a primary responsibility for the job in which that employee has been hired or later promoted to, each employee may be expected to perform other jobs from time to time. Summary The IT Support Specialist plays a key role on the Service Desk team, providing technical support and hands-on assistance to internal staff across the agency. The IT Support Specialist is responsible for troubleshooting and maintaining desktop computers, printers, ticket office terminals, and other peripheral devices. In addition to resolving technical issues, the IT Support Specialist helps ensure system reliability through regular monitoring and preventative maintenance activities." We can keep that as prose. Responsibilities: The list of duties under "Examples Of Duties Essential Functions" and the bullet list. We'll turn each line into

heading then content. For lists: use

• . For prose:

  . We need to preserve all substantive information; do not invent or summarize away detail. Let's craft. About the role: combine the two paragraphs into one

  . Might be long but okay. Responsibilities:

  with each duty as
  • . Include "Performs other duties as assigned." Requirements: We'll have sub-bullets? Could just list items as
  • under
    . Items: - Possess either a bachelor’s degree in information technology or related field, or A+, N+ or Apple Certification or similar from an accredited institution. A combination of relevant education and experience may satisfy this requirement. - Must possess and maintain a valid California Driver License or be able to utilize alternative transportation when needed to perform job-related essential functions. - Must satisfactorily pass all applicable post-offer examinations, including but not limited to a pre-employment physical conducted by an independent medical provider, a comprehensive criminal background check, and, when applicable, a pre-employment drug test as required by MTS Board Policy 35. - Physical Requirements: The successful candidate must be able to fulfill the physical demands of the job such as walking, stooping, sitting, bending, reaching for overhead files and occasional lifting (must be able to lift up to 15 pounds). Must be able to operate a motor vehicle and perform tasks involving manual dexterity, such as use of a computer and 10-key. Work will at times require more than 8 hours per day or an irregular work week to perform the essential duties of the position. Duties will be performed primarily in an office type environment and may require travel to external locations and agencies. We could split physical requirements as separate bullet. Qualifications: list each ability as
    • . The long list includes many items separated by semicolons. We need to split into separate list items. The original: "Knowledge of or ability to learn MTS policies, regulations, and union labor agreements; ability to read, understand, and apply MTS policies, regulations, and contracts effectively; ability to write letters, memoranda, and reports using clear, concise, and grammatically correct English; ability to speak effectively in one-on-one or small group settings using tact and diplomacy; ability to coordinate and initiate actions necessary to implement decisions and delegate responsibilities to appropriate personnel; ability to establish and maintain priorities in order to complete assignments by deadlines without detailed supervision; knowledge of the use of enterprise business software to accomplish given tasks; ability to support and administer Microsoft Office 365, OneDrive, and Microsoft Teams; working knowledge of Active Directory account management, Microsoft Intune, Windows 11, and basic TCP/IP networking; knowledge of IT ticketing systems such as Freshservice; familiarity with Apple hardware and macOS is highly desirable; ability to learn and use other technologies that MTS might adopt or acquire; strong analytical and troubleshooting skills; excellent interpersonal and relationship-building abilities; a customer-focused mindset; ability to prioritize work and exercise sound judgment while managing multiple tasks." We'll split each semicolon-separated clause into
    • . Benefits: The paragraph: "MTS offers competitive benefits including, but not limited to, medical, dental, and vision coverage for you and your family, paid time off, retirement plans, and wellness programs. Additional Perks And Benefits Include Up to 13 employer-paid days off per year, including 3 floating days Free transit pass for you and your family On-site gym and gym membership reimbursement Walk, run, and bike event reimbursement Employer-paid bereavement leave and jury duty Tuition reimbursement Public Service Loan Forgiveness eligibility Company-paid training and professional development opportunities And much more!" We need to keep as prose or list? It's a list of benefits; we could make
      with each benefit as
      • . But the instruction: Use
        • for any list of duties/requirements/benefits. So we should turn benefits into list. Let's extract benefits items: - medical, dental, and vision coverage for you and your family - paid time off - retirement plans - wellness programs - Up to 13 employer-paid days off per year, including 3 floating days - Free transit pass for you and your family - On-site gym and gym membership reimbursement - Walk, run, and bike event reimbursement - Employer-paid bereavement leave and jury duty - Tuition reimbursement - Public Service Loan Forgiveness eligibility - Company-paid training and professional development opportunities - And much more! (maybe we can keep as a bullet "And much more!" but it's vague; maybe we keep as is.) Pay: The Salary Grade paragraph: "The anticipated starting pay for this position is between $66,000 - $70,000. This range represents the expected starting salaries for new hires, typically within the lower to mid-portion of the overall salary range, which encompasses the full potential earnings for the role. Candidates with salary expectations outside the anticipated hiring range may reach out to the Talent Acquisition Specialist facilitating this recruitment. Salary offers are based on factors such as the knowledge, skills, abilities, and relevant experience of the successful candidate, while taking into account internal equity, budget constraints, and other market factors. This position is in salary grade #7, which has a minimum of $65,82