IT Support Specialist

Responsibilities

• Deliver first- and second-level technical support for computers, operating systems, software applications, and peripheral equipment.
• Diagnose and resolve issues affecting desktops, laptops, mobile devices, and commonly used business tools in a timely manner.
• Prepare, deploy, and maintain employee workstations, installed applications, and related technology hardware.
• Provide support for conference room systems, video meetings, and audio-visual equipment to help ensure smooth collaboration.
• Track system behavior and assist in identifying and addressing technical problems before they escalate.
• Administer user account setup, access rights, and permission updates within established security guidelines.
• Aid in basic network support by addressing connectivity problems and helping configure devices for proper access.
• Create simple support materials and guide users on basic technology processes and tools.
• Route higher-level or specialized technical concerns to the appropriate internal teams or external partners when needed.

Requirements

• Associate degree in Information Technology, Computer Science, or a related discipline, or comparable practical experience.
• At least 3 years of experience in desktop support, help desk operations, or a similar IT support position.
• Demonstrated ability to troubleshoot hardware, software, and basic network-related issues effectively.
• Experience working in Windows-based environments, including Windows 10 and Microsoft productivity applications.
• Familiarity with Active Directory, Office 365, remote support platforms, and collaboration technologies.
• Understanding of networking fundamentals and basic system administration concepts.
• Strong communication, customer support, and written documentation skills.
• Ability to manage multiple service desk tickets and shifting priorities in a fast-paced setting.

Qualifications

Technology Doesn’t Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.