IT Support Specialist

About Our Client

The organization operates in the legal marketing and coaching industry, addressing the need for comprehensive education, marketing services, and coaching specifically tailored to lawyers. It combines educational content delivery, marketing services, and a coaching program to support legal professionals' growth. The organization has experienced rapid growth, positioning itself as a notable brand within the legal sector.

About the Opportunity

The IT Support Specialist role focuses on managing internal technology support, device lifecycle management, and employee onboarding/offboarding related to IT systems. This position supports the organization by ensuring smooth technology operations and contributing to cost optimization and technical project support, directly impacting operational efficiency.

Responsibilities

• Serve as the first point of contact for employee technology issues, including hardware, software, and account access
• Troubleshoot routine technical issues and escalate complex problems as needed
• Maintain an internal knowledge base for common technical issues and resolutions
• Manage device inventory, order equipment, and coordinate hardware delivery for new hires
• Conduct onboarding sessions for software installation and account access
• Install and administer remote monitoring and support software on company devices
• Provision and deprovision employee accounts, software licenses, and device access based on role changes
• Monitor software license usage to identify cost-saving opportunities
• Recommend software consolidation and license optimization strategies
• Assist with technology system upgrades, rollouts, and IT projects
• Maintain technology documentation and internal support resources
• Research and recommend technology solutions to meet organizational needs

Requirements

• Technical degree or relevant certifications
• 0–2 years of experience in a technical support or IT role
• Ability to quickly learn new technical platforms and user workflows
• Strong creative problem-solving skills and the ability to troubleshoot independently
• Excellent written and verbal communication skills
• Preferred experience with LastPass, HubSpot, Asana, PandaDoc, Zoom, Slack, Toggl, Ninety, and Google Workspace
• Experience evaluating and recommending new software solutions is a plus

Pay

$50,000–$60,000 USD annually, based on experience

Benefits

• Company pays 75% of medical, dental, and vision insurance premiums for employees and their families
• Flexible vacation policy
• Education budget for courses, conferences, and books
• Company-sponsored activities, outings, and retreats
• 401(k) plan with a 3% employer match
• Flexible work arrangement with the option to work remotely or from the office