IT Support Specialist

Responsibilities

• Provide local support of the Aurora, Illinois, Regional HQ/Production/Warehouse site as well as remote support for 6 offices and 1 Production/Warehouse site in the Americas Region.
• Manage local site IT infrastructure and applications as complementary to your IT service role and handle a variety of IT issues in collaboration with our 2nd level support teams.
• Configure, deploy, administer, and troubleshoot PCs, mobile devices, label printers, hand scanners, IP cameras, and other IT equipment.
• Purchase IT consumables and supplies to ensure the proper IT equipment for our users.
• Cook up with external service providers for IT service delivery where needed.
• Participate in local/regional/corporate IT project implementations as part of a larger team and contribute to ongoing IT Infrastructure and user support documentation, and maintain inventory system.

Qualifications

• Associates or BS degree in IT or IT-related field, Business Administration, Business Informatics or a completed vocational training in the field of IT preferred.
• Previous work experience in IT preferred.
• Demonstrated working knowledge in topics such as PC hardware, Printers, Microsoft software and network administration.
• Certifications a plus.
• Excellent customer service and troubleshooting skills to identify problems quickly and fix them according to user requirements.
• Ability and desire to train and advise our users on how to best work with our digital workplace tools and apps.
• Working with remote and cross-cultural teams through virtual interaction, Spanish speaker is a plus.
• Ability to travel up to 5%.

Benefits

• 401K Match: Save for retirement with the company's help.
• Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.
• Performance Related Bonus: When you have an impact, you can reap the rewards.
• Health Insurance: Rely on comprehensive services whenever you need it.
• Paid Holidays: With paid-time off, local holidays are all the way more relaxing.

Pay

The expected salary range for this position is $70,000-$85,000 USD annually, and is dependent on skills, experience, and qualifications. In addition to base pay, this position may be eligible for a performance-based bonus.

Schedule

We offer a comprehensive benefits package that includes medical, dental, and vision coverage; 401(k) retirement savings with company match; paid time-off and holidays; and parental leave.