IT Support Specialist

Red River Commodities is a leading processor of sunflower seeds and specialty grains, specializing in high-quality, nutritious food products. We pride ourselves on our sustainable practices, innovation, and commitment to delivering superior products to our customers. Our team shares core values focused on quality, innovation, responsibility, and community.

About the role

The IT Support Specialist serves as the primary point of contact for end-user technology and business application support across Red River Commodities. This role provides Tier 1 technical assistance for hardware, software, system access, Microsoft 365 applications, and ERP-related inquiries, ensuring employees receive timely and effective support. This position plays a key role in supporting business operations by delivering exceptional customer service, promoting knowledge sharing, identifying opportunities for process improvement, and helping ensure the reliability and effectiveness of the organization's technology solutions.

Responsibilities

• Provide Tier 1 support for software, hardware, access, and other end-user technology issues.
• Provide primary support for ERP-related questions, incidents, and service requests.
• Troubleshoot and resolve technical issues in a timely and customer-focused manner.
• Log, track, prioritize, and document requests in the IT service desk system.
• Escalate complex issues to internal IT resources or software vendors and follow through to resolution.
• Assist with user setup, application access, onboarding, and basic training.
• Create and maintain support documentation, procedures, and knowledge base articles.
• Participate in testing application updates, enhancements, and process changes.
• Work with employees, Process Improvement, IT, and vendors to support business applications.
• Identify recurring issues and recommend practical improvements.
• Assist with other IT projects and support responsibilities as assigned.

Requirements

• Previous customer service, technical support, application support, or related experience preferred.
• Strong troubleshooting and problem-solving skills.
• Ability to learn unfamiliar applications and business processes.
• Clear verbal and written communication skills.
• Strong organization, time management, and attention to detail.
• Ability to manage multiple requests and prioritize work effectively.
• Ability to work independently and collaboratively with employees, IT staff, and vendors.

Preferred Qualifications

• Experience supporting an ERP system or other business applications.
• Familiarity with Microsoft 365 applications.
• Experience using a ticketing or IT service management system.
• Experience creating technical documentation or user instructions.

Benefits

• Competitive salary
• Comprehensive health benefits
• Paid time off
• Paid holidays
• 401k with company match
• Profit sharing
• Employee Assistance Program
• On-demand pay available through Tapcheck

Location: 501 42nd St N, Fargo, ND 58102