IT Support Specialist

About the role

The IT Support Specialist is responsible for providing technical support and assistance to end-users, ensuring the smooth operation of IT systems and services. This includes troubleshooting hardware and software issues, providing training and guidance, and maintaining documentation.

What You Will Be Doing

• Provide technical support to end-users via phone, email, and in-person
• Troubleshoot hardware and software issues and resolve them in a timely manner
• Install, configure, and maintain computer systems and applications
• Maintain documentation for IT systems and procedures
• Provide ongoing support in a part time role
• Assist with technical support when required
• Other duties may be assigned, directed, or requested

What You Will Need

• High school diploma or general educational development (GED) diploma or certificate is required
• Minimum one (1) year of experience in technical support or a related field is required
• Displays collaboration, analytical, and organizational skills
• Ability to read, interpret, and prepare documents such as instructions and procedure manuals
• Must be able to work individually, both in-person and remotely, with non-technical personnel to implement and troubleshoot day-to-day support issues
• Strong to advanced experience in Microsoft Excel, Word, PowerPoint, and Outlook is required
• Must have excellent communication skills, both written and verbal
• Ability to speak with all levels of the organization and outside partners
• Ability to communicate complicated information to others
• Ability to read and interpret, and also to prepare documents such as instructions and procedure manuals
• Must be proficient in basic mathematics: addition, subtraction, multiplication, and division
• Ability to do algebra, calculate figures and amounts and apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• A methodical and organized approach to problem-solving
• The work performed is in an office environment
• The noise level in the work environment is usually moderate at low decibels
• Must be able to work in a fast-paced, team environment
• Employee is occasionally exposed to vibration and dust

Pay

$19.23/hour - $36.00/hour

Benefits

• Health Plans - Medical, Dental & Prescription
• Flexible Spending Accounts - Health & Dependent Care
• Life and Accident Insurance
• Vacation Pay & Paid Holidays
• 401(k) with Company Match
• Author Events
• Publisher-sponsored Book Club