IT Support Specialist

Job Overview

Responsibilities

• Provide first and second-line technical support to all staff, both on-site and remote, addressing hardware, software, and network-related problems.
• Install, configure, and maintain computer hardware, operating systems, and applications.
• Manage user accounts, permissions, and passwords across various systems, including Microsoft 365 and Active Directory.
• Respond to, prioritize, and resolve IT support tickets in a timely and professional manner.
• Troubleshoot system and network problems, diagnosing and solving faults.
• Maintain a comprehensive inventory of all IT equipment, software, and licenses.
• Assist with the deployment of new technology and contribute to IT projects.
• Develop and maintain technical documentation and user guides to support staff.

Qualifications

• Proven experience in an IT support role, such as an IT Support Specialist or Helpdesk Technician.
• Strong knowledge of Windows and macOS operating systems.
• Proficient in Microsoft 365 administration and support.
• Solid understanding of networking principles (TCP/IP, DNS, DHCP).
• Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
• Strong communication and interpersonal skills, with a focus on customer service.
• Able to work independently and collaboratively within a team environment.
• A relevant qualification or professional certification (e.g., CompTIA A+, Microsoft Certified) is highly desirable.

Benefits

• A competitive hourly rate of $35 - $55 USD, dependent on experience.
• Opportunities for professional growth and continuous learning.
• A supportive and collaborative working environment.
• The chance to be an integral part of a dynamic and reputable construction management company.