IT Support Specialist

About the role

Quali Tech, LLC is a manufacturer of plant nutrition, animal nutrition, and food ingredients products and services. Founded in 1967, Quali Tech develops specialized ingredient combinations and delivers high-quality, cost-effective, and innovative products and services guided by its values of World Class Customer Service, Uncompromising Quality, and Family Feel/Professionally Run.

We are seeking a highly organized, action-oriented full-time team member to support administrative activities that provide QualiTech customers with superior service and support our upcoming rebrand marketing initiatives. The right candidate will be a detail-oriented individual who thrives in a fast-paced environment and can seamlessly manage multiple priorities. This role will ensure consistent messaging across various channels. This could be a great opportunity for an entry-level candidate to gain experience in multiple departments in one role.

Responsibilities

• Provide responsive, on-site technology support for employees in office, warehouse, and production environments.
• Troubleshoot Windows computers, laptops, docks, monitors, peripherals, conference room technology, and common business applications.
• Support wireless handheld computers, barcode scanners, industrial label printers, and related connectivity and printing workflows.
• Configure, image, deploy, maintain, and recover PCs, mobile devices, printers, and shop-floor hardware.
• Support Microsoft 365 applications and Teams, along with user onboarding, offboarding, account setup, and equipment deployment.
• Prioritize incidents that affect production, communicate status clearly, and follow issues through resolution.
• Perform routine patching, device health checks, asset management, and basic network or infrastructure troubleshooting.
• Document solutions and procedures, identify recurring issues, and partner with IT and Operations on reliability improvements.

Requirements

• One to three years of IT support, help desk, desktop support, or field support experience.
• Practical troubleshooting ability with Windows devices, peripherals, printing, mobile hardware, and basic networking.
• A service-first approach, clear communication, sound judgment, and the ability to work independently while knowing when to escalate.
• Comfort working in both office and active manufacturing settings and performing hands-on tasks such as equipment setup, cable work, battery swaps, and basic device repair.
• Ability to lift up to 25 pounds and use required PPE while working on the production floor.

Helpful Experience

• Zebra or Honeywell handheld devices and barcode scanners
• Industrial label printers and labeling systems
• Tasklet Mobile WMS, mobile device management platforms such as SOTI, or similar warehouse technology
• NinjaOne or another remote monitoring and management platform
• Microsoft Dynamics 365 Business Central or another ERP platform
• Microsoft Power Platform, Power BI, Copilot Studio, or Microsoft 365 Copilot

Why Join QualiTech

• Your work directly supports employee productivity and reliable production operations.
• You’ll join a collaborative IT team and gain exposure to endpoint, infrastructure, business application, warehouse, and manufacturing technologies.
• You’ll have opportunities to build skills in Dynamics 365, Power Platform, automation, reporting, and infrastructure projects.
• You’ll work in a stable, people-oriented environment that values customer service, quality, accountability, adaptability, and technical excellence.