IT Support Specialist

About the Role

Proactive Technology Management is looking for a new IT professional to join our fast-growing team. We are looking for a dynamic, friendly, and sharp IT person who is ready to use their expertise in the field and grow with our team. If you like working directly with clients in a people-facing role, Proactive could be a great fit for you. The ideal candidate has solid IT knowledge and high accountability that keeps them driven towards success. We offer a fairly defined, upward path with money and responsibility.

Location & Schedule

This is a full-time position in the Denver, CO area, supporting a growing local client base alongside other IT professionals. The role offers a hybrid schedule, averaging about 2.5 days onsite and 2.5 days remote. Monday–Friday schedule, with one Saturday per month required for the first 18 months.

About Proactive Technology Management

• Monthly check-ins and annual path planning
• Defined path for career development and personal growth
• Fun, team-based approach
• Constantly learning new tech

Career Path

Technician → Integrator → Engineer → Consultant

Along the way, you may work remotely or on site with clients. Initially, you will not be assigned clients. As you grow into a senior technician role, you will have the opportunity to be assigned to and work directly with specific clients. Some techs may branch off along the way and become specialists in a specific area of IT like security, networking, or cloud. Our technicians are in charge of their clients from keyboard to cloud. They work with the decision makers to guide purchasing decisions, setup new equipment, and implement new services.

Position Overview

We are hiring an experienced technician at the Integrator level. This person must love helping people with technology and excellent communications skills are essential. Our technicians work directly with our clients and other IT professionals—if you enjoy interfacing with people on a daily basis and problem solving on the go, this role would be a great fit for you. Any experience working with medical clients or in the medical field would be a plus.

Requirements

This is a fast-paced and dynamic position requiring a strong grasp of the fundamentals of Networking, Office 365, Windows Desktops, Windows Servers, Active Directory, and Security. Troubleshooting, implementation, and installation are key areas of knowledge to be successful in this position.

Must Have

• Office 365 and Windows Server experience
• Firewall troubleshooting experience (Sophos, Cisco, Sonicwall, Watchguard)
• Network Setup (installing APs, switches, and firewalls)
• Knowledge of virtualization and networking

Good To Have

• Bachelor's degree
• Experience in the Medical field
• IT-related certifications
• MSP Experience

Responsibilities

• Setting Up Customer Networks (cloud to keyboard)
• Windows Server Installation
• Configuration Maintenance
• Ongoing Support (access points, firewalls, and switches)
• Remote troubleshooting of clients, as well as on-site when required

Benefits

• Full Medical Benefits
• 2 Weeks Paid Vacation
• Full Time
• Dental & vision insurance
• 401(k) matching