IT Support Specialist

About the Company

Heaviside Industries builds multi-domain autonomous precision munitions for U.S. and allied special operations and conventional forces. Modern warfare has rapidly evolved with the proliferation of unmanned systems, and hyper-precise munitions in contested environments are the future of the battlefield. Economical precision strike capabilities are critical to U.S. and allied war efforts, enabling successful defeat of enemy military assets and infrastructure. Heaviside builds precision munitions designed to operate in GPS-denied and spectrum-jammed battlefields—where traditional systems degrade or fail—without inflated prices or sacrifice to performance. All engineering and manufacturing is conducted in-house in Heaviside's Los Angeles, CA headquarters and Oslo, Norway office. Heaviside is backed by Felicis, Hedosophia, Interlagos, Friends & Family Capital, Menlo Ventures, Flume Ventures, Cantos, and others.

About the Role

We are looking for an energetic, people-first IT Support Specialist to join our team. In this role, you will be the friendly face of IT in our office — keeping laptops, monitors, meeting rooms, and the network running smoothly while helping your colleagues get the most out of their technology. This is a great opportunity for someone early in their IT career who enjoys hands-on troubleshooting and is comfortable standing up in front of a room: beyond day-to-day support, you will help facilitate IT training programs that make the whole office more tech-savvy.

Responsibilities

• Troubleshoot and support Microsoft Suite products (Outlook, Teams, Word, Excel, PowerPoint, OneDrive/SharePoint), including account, licensing, and sync issues
• Provide first-line technical support for laptops, monitors, printers, and peripherals, resolving hardware and software issues in person and via the ticketing system
• Enroll, configure, and manage company devices through our MDM platform, keeping devices compliant, patched, and secure
• Set up and support audio/visual equipment for conference rooms, all-hands meetings, and company events, and act as the go-to person for AV issues
• Assist with basic network administration, including VLAN assignment and day-to-day management of Cisco Meraki switches through the Meraki web dashboard
• Handle onboarding and offboarding — provisioning accounts and hardware for new hires and walking them through our tools on day one
• Develop and lead IT training sessions and workshops for employees — from new-hire tech orientation to tips-and-tricks sessions on collaboration tools and security awareness
• Create and maintain clear documentation: how-to guides, FAQs, and training materials that employees can help themselves with
• Track hardware inventory and assist with procurement, asset management, and equipment lifecycle

Requirements

• 1–2 years of experience in an IT support, help desk, or desktop support role
• Working knowledge of MDM concepts and tools (e.g., Intune, Jamf, Mosyle, or similar)
• Solid troubleshooting skills across Windows and/or macOS laptops, monitors, and common peripherals
• Hands-on familiarity with Microsoft Suite products and the Microsoft 365 admin ecosystem
• Experience setting up and supporting AV equipment for meetings and events
• Basic networking knowledge, including an understanding of VLANs and VLAN assignment; exposure to Cisco Meraki switch management via the web dashboard is a strong plus
• Outspoken, confident communicator who is comfortable presenting to groups and explaining technical topics in plain language — this is essential, as you will lead office training programs
• A customer-service mindset: patient, approachable, and proactive about following up
• Strong organizational skills and the ability to prioritize and document your work
• U.S. Person as defined by ITAR (22 CFR120.62)

Qualifications

• [BONUS] CompTIA A+, Network+, Microsoft 365 Certified: Fundamentals, or Cisco Meraki (CMNA/CMNO) certifications
• [BONUS] Experience building training content or running lunch-and-learn style sessions
• [BONUS] Exposure to identity and access management (Entra ID / Azure AD, Okta, or similar)
• [BONUS] Basic scripting or automation experience (PowerShell, Bash)