IT Support Specialist

About the role

AMVAC, a U.S.-based global provider of technology solutions for agriculture and related industries, seeks an IT Support Specialist for its Axis, Alabama manufacturing site. This on-site role provides advanced technical support to end users, maintains workplace technology reliability, and serves as an escalation point for complex technical issues. The position supports administrative and manufacturing operations at Axis, as well as other locations and remote employees, collaborating closely with regional and global IT teams to ensure high service levels and operational excellence.

Responsibilities

• End-User & Workplace Technology Support
  • Provide Level 2 and Level 3 support and installation for desktops, laptops, mobile devices, printers, scanners, and peripherals
  • Install, configure, and maintain Windows and macOS operating systems
  • Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint
  • Diagnose and resolve complex hardware, software, and performance issues
• Network & Office Infrastructure Support
  • Troubleshoot office LAN, Wi-Fi, VPN, and network-connected devices, including printers
  • Support and coordinate configuration of network devices (switches, access points, firewalls) in collaboration with infrastructure teams
  • Serve as the local IT point of contact during network outages or connectivity incidents
• Reporting & Business User Support
  • Provide advanced support to report users, including access management and troubleshooting reporting platforms
  • Work with application, ERP, and data teams to resolve reporting or data access issues
  • Provide support to employees and QAD users to troubleshoot and resolve system issues impacting business operations in a timely manner
• Incident, Problem & Request Management
  • Serve as an escalation point for complex incidents and recurring issues
  • Ensure incidents and service requests are resolved within defined service levels (SLAs) using the IT ticketing system
  • Perform root cause analysis and recommend permanent solutions
  • Maintain high-quality technical documentation and knowledge base articles
• User Access, Asset & Compliance Management
  • Manage Active Directory and Microsoft 365 user accounts, groups, and permissions
  • Lead onboarding and offboarding IT on-site activities
  • Maintain accurate IT asset inventory and lifecycle management
  • Support audit, compliance, and internal control activities (SOX, IT policies)
• Leadership & Continuous Improvement
  • Participate in IT projects, system rollouts, and technology refresh initiatives
  • Proactively identify opportunities to improve IT support processes and user experience
  • Provide after-hours or on-call support for critical incidents when required

Requirements

• 5+ years of experience in IT support, desktop support, or service desk roles
• Bachelor’s degree or technical degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Advanced experience supporting end-user hardware and peripherals
• Strong knowledge of WindowsOS, macOS, and Microsoft 365
• Intermediate networking knowledge (TCP/IP, DNS, DHCP, VPN)
• Experience with Intune and identity / access management
• Experience with ITSM tools (ServiceNow, Freshservice, Jira, Zendesk, Entra)
• Excel, Power BI, and business reporting tools
• Experience supporting ERP or business systems (SAP, Oracle, NetSuite, Dynamics)
• Willingness and availability to respond in exceptional cases of urgency to assure systems operation
• Ability to explain technical issues to non-technical users
• Strong analytical and troubleshooting skills
• Ability to prioritize and manage multiple tasks under pressure
• Strong sense of ownership and accountability
• IT certifications such as CompTIA A+, Network+, ITIL Foundation, or similar a plus

Benefits

• Industry-leading Medical (PPO Insurance), Dental, and Vision care with low employee costs
• Life and Disability Insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchasing Plan (ESPP)

Schedule

This role is on-site, 5 days a week, at the Axis, Alabama manufacturing site.