IT Support Specialist

About the role

The IT Support Specialist provides front-line technical support to employees across the organization by installing, maintaining, and troubleshooting computer hardware, software, printers, mobile devices, and network-connected equipment. This role serves as a trusted technology resource, ensuring employees receive timely, professional support while maintaining secure and reliable IT systems.

Responsibilities

• Respond to Help Desk requests while meeting established service expectations.
• Install, configure, maintain, and troubleshoot Microsoft Windows computers, laptops, printers, mobile devices, related peripherals and other office technology.
• Diagnose and resolve hardware, software, Microsoft 365, and network connectivity issues.
• Support Microsoft Office and other approved business applications.
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