IT Support Specialist

About the role

Alutiiq, LLC, a subsidiary of Afognak Native Corporation, is seeking an IT Support Specialist (helpdesk) to support our corporate office in Anchorage, AK. The role provides end-user technical support for desktop and laptop systems, associated hardware, and software within the organization.

Responsibilities

• Handle on-site and remote technical issues, including troubleshooting network, hardware, software, and application problems.
• Maintain and replace non-functional equipment.
• Participate in equipment and/or software installations, moves, adds, and changes.
• Collaborate with team members on server, client, network, and application-related projects.
• Troubleshoot and resolve end-user system issues related to Email and Microsoft TEAMS.
• Install and deploy Windows 11 desktop and laptop computers using SCCM, both locally and remotely.
• Support the installation and configuration of all end-user software, including remote offices.
• Work with corporate departments and branch offices to investigate, review needs, obtain price quotes, make recommendations, install, and maintain personal computers and applications.
• Provide computer technical support for software and hardware problems reported by users.
• Maintain IT asset inventory.
• Resolve daily support and technical issues via instant messaging, phone calls, email, and ServiceNow ticketing system.
• Install workstations, laptops, and printers.
• Respond promptly to malware incidents and remediate infected systems.
• Prioritize and manage tasks in a dynamic environment.
• Manage and maintain all onsite audio-visual equipment, including daily testing.
• Provide onsite and offsite audio-visual/presentation support for high-profile director meetings.
• Provide high-level Board of Director support as needed.
• Assist remote offices in troubleshooting Internet and network problems.
• Create user Active Directory accounts, Exchange email accounts, and TEAMS accounts.
• Add/remove user accounts from security and distribution groups.
• Perform other related duties as required, including lifting up to 75 lbs and maneuvering under desks and equipment.

Requirements

• Strong technical working knowledge of Windows Operating Systems and Microsoft Office.
• Bachelor’s degree in Computer Science or Business Management preferred, or equivalent work experience (at least two to five years).
• Two to five years of technical computer support experience.
• Experience troubleshooting computer hardware and software.
• Experience installing operating systems and applications on desktop and laptop computers.
• Knowledge and troubleshooting skills in basic networking, including TCP/IP, DHCP, and DNS.
• Basic understanding of Active Directory (a plus).
• Office 365 knowledge (a plus).
• CompTIA A+ certification preferred; Microsoft MCSA: Windows 10 (a plus).
• Hands-on experience with Microsoft-based computer hardware.
• Excellent troubleshooting and diagnostic skills.
• Demonstrated ability to interact with all technical and non-technical members of the organization.
• Knowledge of handheld mobile devices such as iPhones and Android devices.
• Strong communication skills, both verbal and written.
• SCCM experience preferred.

Skills

• Positive attitude and willingness to learn new technologies.
• Team player with excellent customer service skills.
• Self-motivated and able to work with limited supervision.

Pay

$24.04 to $28.85 hourly.